Aug 19 2019 04:45 AM
Hi,
We have a peculiar issue appearing in our organization. This issue is widespread but is not experienced by each user. The exact number of users experiencing synchronization issue is unknown. Also, this issue concerns shared notebooks.
What is going on is the following:
When accessing OneNote the most usual errors are:
In case of “can’t access this notebook…” and We’re having trouble, try again later...” OneNote has not been able to solve this itself. Also, the individuals' access rights are accurate, so this should not be the issue.
Similarly, there have been several cases where inserted sections, sites, and content has disappeared, causing several teams and projects going back to Word when it comes to meeting notes etc.
For some users, these errors appear when using OneNote from Teams, desktop application or browser notebook. And then there are users you can use OneNote without any problems as browser version, but problems occur when using Teams or desktop application. I am in awe!
I have also witnessed a notebook that has several corrupted pages and OneNote has not been able to fix the problem by itself.
We are using education license. Did anyone experience anything even remotely similar? This issue has been long-lasting and I am looking for ways to solve this
Oct 09 2019 07:09 AM