Users with OneDrive for Business and SharePoint showing up twice in Word

Silver Contributor

I have a few users where OneDrive for Business and SharePoint show up twice in the File tab.  How do you remove the other user?  I tried having them sign out and back in to Office and it may go away for a bit but returns later.  See image for example of one user.  Thanks in Advance!!!

 

twoinstancesofodsp2.png

5 Replies

You probably need to clean up the registry (HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities)


@VasilMichev wrote:

You probably need to clean up the registry (HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities)


Thanks @VasilMichev for this.  I'll take a look at their registry settings on this.

@VasilMichev, I do see two instances just not sure which one to delete.

I guess both, and then simply re-login to Office.


@VasilMichev wrote:

I guess both, and then simply re-login to Office.


Thanks @VasilMichev, I removed both and it seemed to work and didn't ask for the user to re-login.