"Always keep on this device" does not work on Mac

Copper Contributor

onedrive screenk.pngI have marked the "03_education" folder as "Always keep on this device" (this can be seen by the white tick on grey background). However, it seems that the files are not actually on my computer. 2 reasons why I think this: 1. The little cloud-with-downward-arrow icon next to the tick that on hovering gives me the tooltip "Not Downloaded". 2. When I double-click "03_education.Rproj" nothing happens, and after a while finder gives me an error message "The file doesn't exist". I guess if I wait long enough, the files will be downloaded on my Mac again, but that is exactly what I wanted to avoid when I chose "Always keep on this device". 

 

Any advice on what exactly is happening here and how I can fix it?

6 Replies

@bendahmen 

Welcome to Microsoft Tech Community, My name is Recep i'll be happy to help you today.

 

 Here are some possible reasons and solutions for this issue:

- One reason could be that your OneDrive sync app is not up to date. You can check for updates by clicking on the OneDrive icon on the menu bar, then selecting More > Preferences > About > Check for updates.


- Another reason could be that your OneDrive storage is full or close to full. You can check your storage usage by clicking on the OneDrive icon on the menu bar, then selecting More > Manage storage. You may need to free up some space by deleting or moving some files to another location.


- A third reason could be that your OneDrive sync settings are not configured correctly. You can check and adjust your sync settings by clicking on the OneDrive icon on the menu bar, then selecting More > Preferences > Sync and Backup. Make sure that the Files On-Demand option is turned on, and that the folders you want to keep offline are selected under Choose folders to sync.


- A fourth reason could be that your files are corrupted or have sync errors. You can check for sync errors by clicking on the OneDve icon on the menu bar, then selecting View sync problems. You can try to resolve the sync errors by following the instructions on the screen, or by resetting the OneDrive sync app:Open Command Prompt with admin rights and run the following command: %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset. Wait for two minutes and then run the following command: %localappdata%\\Microsoft\\OneDrive\\update.


I hope this helps you fix the problem and enjoy using OneDrive.

 

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@Deleted 

 

Hi Recep, thanks for your reply!

 

  1. Under Preferences > About, there is no option "check for updates". My version is 23.224.1029.0001
  2. My OneDrive storage is almost completely empty (less than 5% full)
  3. Files-on-demand is turned on. Btw, that option is not where you describe it. I don't have a section called "sync & backup". Maybe this differs between MacOS and Windows.
  4. I tried this but, unfortunately, no success.

@bendahmen 

Apologies for the inconvenience.

another thing you can do is by dragging the folder out of the onedrive and dragging it back in.

 

If I have answered your question, please mark your post as Solved

If you like my response, please give it a Like :smile:

Appreciate your Kudos! Proud to contribute! :)

 

any luck with this problem? I tried the 4 steps and it didnt solve the problem

@schreibfheler 

no luck at all unfortunately :(

I have the same problem. Dozens of folders/thousands of files all over my OneDrive tree that just aren't syncing. Can be an entire folder that doesn't sync, or just one file in a folder with hundreds.
35% of my onedrive used and 40% of my disk.

Have reset and deleted OneDrive and all folders and done fresh syncs. Problem continues to exist. Very, very frustrating. Running lastest version of Sonoma and OneDrive.