One drive share link not working

Copper Contributor

Hi all, I'm trying to do a folder share with a client and they keep getting this error message? anyone know where its falling down

one drive issue.PNG

2 Replies

Hi @Levi630,

the error message "Hmmmm... can't reach this page" with "ERR_CONNECTION_FAILED" usually indicates a network connection issue.

but, various factors may cause your shared link to not function properly:

- Sharing Limits: It's possible that you've reached your sharing limits.
- Account Validation: Microsoft might need to validate your account.
- OneDrive Status: Ensure that OneDrive is operational.
- Organization Restrictions: Your organization may have disabled or restricted sharing.
- Recipient's Account: The recipient might not have a Microsoft account.

To troubleshoot, consider these steps:
- Attempt to share a different file or folder to check for consistent behavior.
- Check if recipient has a Microsoft Account
- Check your organzational sharing settings
- Ask the client to share a link with you to test its accessibility.
- Try using “Private Mode” or “Incognito Mode” in your browser.

 

Unable to share OneDrive files - Microsoft Support


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Kindest regards,


Leon Pavesic
(LinkedIn)

Thanks @LeonPavesic 

Ive added some comments on your advice below. I'll go do some trouble shooting and might come back to you if i cant solve the issue using the below

 

- Sharing Limits: It's possible that you've reached your sharing limits. This is a brand new account set up just for the client so has never had any content shared before
- Account Validation: Microsoft might need to validate your account. I will look into this as the account is new and only created for this Client
- OneDrive Status: Ensure that OneDrive is operational. This account can share with my person outlook without issues
- Organization Restrictions: Your organization may have disabled or restricted sharing. I will look into this
- Recipient's Account: The recipient might not have a Microsoft account. The Clients who organisation is heavily embedded within the Microsoft 365 infrastructure. this was why we set up a One Drive to support

To troubleshoot, consider these steps:
- Attempt to share a different file or folder to check for consistent behaviour.
- Check if recipient has a Microsoft Account
- Check your organizational sharing settings
- Ask the client to share a link with you to test its accessibility.
- Try using “Private Mode” or “Incognito Mode” in your browser.