My login email has been permanently discontinued, and I can't log into my account or recover my data

Copper Contributor

For some reason, my OneDrive account was suddenly disconnected, and when I attempted to log in again, OneDrive displayed the following message: 'We've detected unusual activity on the account you're trying to access,' after numerous login attempts on my part.

 

However, when I tried to recover the data, reset my password, send a code to another account or phone number, or any recommended option, I haven't been successful.

 

This is because my registered email for login was discontinued a long time ago by the company (Globo.com), and I no longer have access to it, even though I managed to use it to log into OneDrive.

 

During the password recovery process, it's not possible to send codes to this email, and I can't send them to other email accounts or phone numbers. Moreover, I've been unsuccessful in recovering this data through the dozens of forms I've already filled out with my information, as I received rejections.

 

Absolutely all of my work and personal files from my entire life are on my OneDrive, and I urgently need to recover them.

 

I kindly ask if someone can assist me.

 

Thank you very much!

4 Replies

@rodrigoyp 

How was the account discontinued, and is it a personal or business account?

 

@Deleted ,

 

The login email I've always used to access my OneDrive had the @globo.com domain.

However, the company Globo.com announced the discontinuation of its email and internet services at the end of 2021.

 

Since then, I can no longer receive emails in my @globo.com account, but I have always been able to access my OneDrive using this email.

 

I haven't changed my email to another account, and I also don't have another alias to recover my data. Furthermore, all the forms I fill out (2 per day) are denied because it's not possible to verify the email addresses and subjects, as the domain has not existed for over 2 years.

 

I would greatly appreciate it if someone could assist me!

 

Thank you very much!

@rodrigoyp 

From your reply it's evident that this is a personal account and not a business account. That being said it's impossible to get your data since the mail has been discontinued since 2021(it has passed the retention period).

 

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Is there no other way for me to get in touch with Microsoft and prove that I am indeed myself in order to recover all of my data? How was such a possibility not foreseen, leaving the user vulnerable to losing all their data and not ensuring that their data is 100% secure in the cloud?