My files and pictures deleted in OneDrive

Copper Contributor

Suddenly, my files and photos disappeared from OneDrive, and I found no trace of them either on the phone or on the website. There was insufficient storage space due to the expiration of my subscription. I have important files and more than 5,000 photos. Is there any hope of recovering them?

1 Reply

If your subscription expired then you are not paying Microsoft to store your files. If this is very very recent then you should contact Microsoft in your country or wherever you purchased your license ASAP. This is a public user forum not Microsoft.

Also remember to keep backups of your files. Synchronised cloud services are not backups, and they are not free services who will store your data without payment. That would be like expecting Netflix to work when you are not paying or for a hotel to house you and your luggage without payment.