Circular blue arrows never go away on many files

Copper Contributor

Win 11 user with OneDrive.  I create a lot of photoshop PSD files and, from them, JPG files.  At one point, those would all get a green checkmark after a bit, but for quite some time now, they all stay blue round arrow circles.  Likewise for many images saved from Snipping Tool.  I'm still able to save Word and Excel automatically to OneDrive, but I don't know what could have cause this to stop with picture files on my Documents folder.  

I've only used about 20% of my OneDrive space, so it's not about that.

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You can see the clear line of delineation in the image from Exploring attached.  On Aug 5, I used Snipping Tool to create jpg "A" and it's got the green check.  But everything since, like image "B", created exactly the same way, stays blue arrows.  This keeps me from being able to access my work when on the road.  Would love some idea what could be stopping these files from moving successfully, since I don't see any error messages anywhere.

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In the second screen print, you can see that it ALWAYS says "Syncing" in Exploring (Should it?  Should it ever just say "Synched"?) and that I've not filled my quota.

Help appreciated!

3 Replies

@MiloInSanDiegoCA 

The blue arrows on your OneDrive files indicate that the files are in the process of syncing with the cloud. This is a normal behavior of OneDrive and it means that the files are being uploaded or downloaded to/from the cloud .

 

The green checkmark indicates that the file is synced and up-to-date with the cloud.

If you’re seeing blue arrows on your files for an extended period of time, it could be due to a slow internet connection or a large number of files being synced at once.

 

You can try pausing and resuming sync to see if that helps. If the issue persists, you can try resetting OneDrive or contacting OneDrive support for further assistance.

 

If OneDrive shows “Processing changes" for a long time, it could be because you have an online file open, lots of files stuck in a queue, or a very large file syncing. Here are some possible solutions:

1.Files On-Demand: If you opened an online file and are using Files On-Demand, mark the file as "Always Keep on this device".


2.Syncing a lot of files: This can be resolved by pausing and then resuming your sync.


3.Syncing a very large file: You can move large files out of your OneDrive storage folders, or choose not to sync folders which have large files.


4.Temporary or hidden files: These may be blocking sync.
If “Processing changes” remains, you can Reset OneDrive. Also, check if OneDrive is syncing that folder correctly or if any files in that folder are indicated as causing sync errors. If all else fails, you might want to consider unlinking OneDrive and running OneDrive setup again.

Please note that it’s normal for the OneDrive status to always say “Syncing”. It’s continuously checking for any file changes to keep everything up-to-date.

Once all files are synced, it should display “Synced”.

 

 

I encountered similar circumstance with no solution. I was able to access the file on OneDrive in a web browser. I downloaded the file and used it to replace the file that could not be synced.

@capr12Interesting, but that sounds like you're dealing with one file.  For me, it's hundreds, with no rhyme or reason.  I absolutely cannont count on One-Drive when I travel because I never know whether it's going to be out there or not.  A pity because, when it works, it works well.