Jul 17 2019 08:30 AM
Jul 17 2019 08:30 AM
Hi - I'm not sure if this is an issue with SharePoint or with OneDrive.
We have an issue when trying to sync additional files/folders from a SharePoint library. If we go into our OneDrive settings and choose folders to sync, the folders will generally sync without an issue. However if we try to use the sync button directly from the SharePoint library, a window briefly opens saying 'Getting ready to sync...' and then nothing happens.
It's only seems to be an issue when we're already syncing some of the folders in that same library - it seems we cannot sync additional files or folders using that method...which is a little frustrating!
Is there any solution to this or is it a known issue?
Jul 17 2019 11:55 AM
Jul 17 2019 11:57 AM
Jul 17 2019 12:15 PM
Jul 18 2019 01:22 AM
Hi Guys - thanks for the replies.
I've tried it again but still no luck. I'm using edge, select the subfolder I'd like to sync, hit the sync button, I get the 'getting ready to sync...' box and then a request to open OneDrive (which I approve), but then a tray notification to say I'm already syncing the root folder.
Perhaps I need to get our IT support to check out configuration??
Jul 18 2019 01:38 AM
Jul 18 2019 01:42 AM
Thanks Adam - Seems a bit odd tho that once you've synced the root folder, you can't add subfolders from the browser. I know it works through the onedrive settings function, but seems like such a straightforward function to have available!
I'll keep trying however!
Jul 18 2019 03:12 AM
Jul 18 2019 03:20 AM
Sorry - I don't think I explained that correctly, or perhaps using the wrong terms.
I meant that I've synced some subfolders from the library already (not the entire library) so I have a link to the main folder within OneDrive and synced sub folders within it. What I've been trying to do within the browser is sync additional folders from that library, and that's the part that's failing. Unless I go into the OneDrive settings and add folders that way.
Oct 15 2020 05:10 AM
@Angela McGhin try switching to OneDrive Classic and re-syncing.
Jan 13 2021 01:12 AM
I am also facing a similar problem. I recently bought 1TB OneDrive space for personal use. When I try to use "Sync" option, the popup with the message "Getting ready to sync.." appears and it stays without any further execution.
Could you please post any ideas to fix this problem? That would be of really great help.
Jan 20 2021 04:33 AM
When i try to edit Onenote since "teams". I can edit, add some text, etc. perfect.
But, when i want to edit with de App (not web app) and try to sync.
I always had the problem. "Getting ready to sync..." and not finish the process
I think that there is a problem between sharepoint online and the Apps with the sync process. Sync process cannot detect which file is the newest and appears the "Getting ready...".
I have try:
Stop-Process -Name "Msosync"
Stop-Process -Name "Msouc"
Stop-Process -Name "Groove"
Stop-Process -Name "OneDrive"
Stop-Process -Name "Teams"
Add web to Truster Center:
* Inetcpl.cpl -> Trusted sites
* OneNote -> File -> Options -> Trusted sites