Sharing Link - Something Went Wrong

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Contributor

I've had a lot of trouble recently with the use of sharing links.  I'll create a sharing link from within Office, send it out, then when someone clicks on it the link doesn't work.  Yesterday this happened, so I created a new sharing link, then tested it myself.  The other users were able to access the document and respond with comments, so this morning I updated the document, and when I look in OneDrive now, the document is no longer listed as Shared and the sharing link that worked yesterday no longer works.

Has anyone else observed this sort of behavior and have you found any solutions?

The error you get on attempted access is:

Sorry, something went wrong
 
Sorry, you cannot access this document. Please contact the person who shared it with you.

  

 

9 Replies
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Hi Cameron,

 

That doesn't sound good at all! What type of link are you sharing with? Are you selecting the "anyone can access" link, or a "only people in <Org>" or "specific people"? If you can paste a screenshot of the sharing dialog, that will help as well. Thanks!

 

Stephen Rice

OneDrive Program Manager II

 

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Yeah, its been pretty frustrating.  On Friday I created the sharing link directly from the OneDrive interface hoping it would be more stable.  It seemed to be working on Friday when I posted this message, but then I checked back again a moment ago and the sharing access says "Only You", indicating it is no longer shared.

This is sharing only inside my Organization, and it is a read only link, not editing access.

As I said, most recently this was done directly inside the OneDrive web interface.  Prior to that it was with the Share menu from inside of MS Word, then clicking Get a sharing link, then selecting Create a view-only link.


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I just thought to go check the Audit Log search to see if something in the file history can show what happens in between and I think I am on to something, though I still don't understand.

My audit log shows that document being deleted from OneDrive, then re-uploaded right (1 second) after.  This has happened a few times with the same document (that was just created on Thursday, so its otherwise a pretty clean and easy to interpret log.)

 

I can see that behavior also mirrored looking at my OneDrive sync client.

So, I guess the real question is why is *something* (maybe OneDrive sync client) periodically removing and then re-uploading that document???

I attached a screenshot from my OneDrive sync client.  I'm not sure if it is a cause or simply a symptom of the cause in this case.

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Hey @Cameron Gocke,

 

Yep, that would explain the behavior you are seeing regarding sharing links. I'm totally unsure of why the file is being deleted/re-uploaded constantly. Can you send me a quick e-mail so we can trouble shoot offline?  Thanks!

 

Stephen Rice

OneDrive Program Manager II

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Hello, did this get resolved?

 

I think I've a user experiencing a similar issue. The user is uploading a Word file and sharing it. However, the file then being deleted and uploaded again by the OneDrive client within a couple of seconds. This is creating a new document ID and removing the previous share.

 

I've copied a trimmed output from the Audit Log that shows the change in List Item Unique ID.

 

This isn't the first time this user has had this issue.

 

Any help to resolve this would be very gratefully received.

 

Thanks

 

Phil

 

DateActivityUser AgentListItemUniqueID
20/07/2017 11:00:29Accessed fileMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.0;6351a2d0-11aa-4773-8704-03e1ef8a0aff
20/07/2017 09:53:43Accessed fileMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.0;6351a2d0-11aa-4773-8704-03e1ef8a0aff
19/07/2017 09:12:41Uploaded files to document libraryMicrosoft SkyDriveSync 17.3.6917.0607 ship; Windows NT 10.0 (14393)6351a2d0-11aa-4773-8704-03e1ef8a0aff
19/07/2017 09:12:35Deleted fileMicrosoft SkyDriveSync 17.3.6917.0607 ship; Windows NT 10.0 (14393);06ac64af-4df9-4b9f-a9f6-9fc3d404af8d
19/07/2017 09:12:28Modified fileMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.0;06ac64af-4df9-4b9f-a9f6-9fc3d404af8d
19/07/2017 09:12:27Accessed fileMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.0;06ac64af-4df9-4b9f-a9f6-9fc3d404af8d
19/07/2017 09:11:54Shared file, folder, or siteMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.006ac64af-4df9-4b9f-a9f6-9fc3d404af8d
19/07/2017 09:09:27Uploaded fileMicrosoft Office Word 2014 (16.0.7726) Windows NT 10.0;06ac64af-4df9-4b9f-a9f6-9fc3d404af8d
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Hi @Phil Maynard,

 

Can you check the sync client activity center on your computer and see if you are seeing the same behavior? This seemed to be the case in Cameron's case as well if I recall. Thanks!

 

Stephen Rice

OneDrive Program Manager II

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Looking at the logs and talking to end user, I think this was a blip caused by a combination of saving a Word file to the local OneDrive sync with rapid sharing and saving actions from within Word. This seemed to cause OneDrive to delete the original file and create a new one with a new document I'd, essentially erasing the original share. This isn't something that's occurring on a regular basis and we haven't been able to recreate it.

I've recommended the user to share via Outlook OneDrive file attachments as this actually fits in better with their workflow as well as allowing OneDrive a few more seconds to get itself in sync. The have been no more incidents since.
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Thanks for letting us know Phil. I'll forward along to one of our sync experts just in case there's some optimization we can do to avoid this in the future. Thanks!

 

Stephen Rice

OneDrive Program Manager II

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For the record, I tried to recreate the problem just now and am not seeing the behavior.  It has been a while, so either I've forgotten the exact steps to cause the issue, or maybe it was solved in an update?