SOLVED

Shared External Users Can't Download or Print Docs

%3CLINGO-SUB%20id%3D%22lingo-sub-1150273%22%20slang%3D%22en-US%22%3EShared%20External%20Users%20Can't%20Download%20or%20Print%20Docs%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1150273%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20OneDrive%20Sharing%20at%20it's%20most%20permissive%20level%2C%20but%20when%20I%20share%20a%20file%20with%20an%20external%20user%20they%20get%20a%20message%20%22Your%20organization%20doesn't%20allow%20you%20to%20download%2C%20print%2C%20or%20sync%20using%20this%20device%22%20when%20they%20access%20the%20file%20or%20folder.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20419px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F168939i9FB70FF08973E648%2Fimage-dimensions%2F419x315%3Fv%3D1.0%22%20width%3D%22419%22%20height%3D%22315%22%20alt%3D%22OneDrive%20External%20Sharing.jpg%22%20title%3D%22OneDrive%20External%20Sharing.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EIn%20searching%20around%20I%20found%20where%20one%20can%20give%20access%20to%20external%20users%20via%20Conditional%20Access%20and%20I%20applied%20it%20to%20just%20my%20external%20user%20and%20I%20still%20get%20the%20message.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20221px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F168943iBA0FC9D7E583C489%2Fimage-dimensions%2F221x389%3Fv%3D1.0%22%20width%3D%22221%22%20height%3D%22389%22%20alt%3D%221.%20Cloud%20Apps.jpg%22%20title%3D%221.%20Cloud%20Apps.jpg%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20186px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F168942iBE19E58ECA8DD2D2%2Fimage-dimensions%2F186x169%3Fv%3D1.0%22%20width%3D%22186%22%20height%3D%22169%22%20alt%3D%222.%20Client%20Apps.jpg%22%20title%3D%222.%20Client%20Apps.jpg%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20278px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F168941iFB718685DF305816%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%223.%20Session.jpg%22%20title%3D%223.%20Session.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWhat%20is%20it%20I%20need%20to%20do%20so%20that%20external%20users%20can%20Download%20and%20Print%20the%20documents%20my%20users%20are%20sharing%20with%20them%3F%20If%20it%20is%20pertinent%20we%20are%20a%20GCC%20tenant.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1150273%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1151984%22%20slang%3D%22en-US%22%3ERe%3A%20Shared%20External%20Users%20Can't%20Download%20or%20Print%20Docs%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1151984%22%20slang%3D%22en-US%22%3E%3CP%3EI%20might%20be%20misunderstanding%20you%2C%20but%20the%20CA%20policy%20you%20configured%20is%20what's%20actually%20preventing%20people%20from%20downloading%2Fprinting%20files.%20You%20are%20not%20%22giving%20access%22%20via%20it%2C%20you%20are%20effectively%20restricting%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1152695%22%20slang%3D%22en-US%22%3ERe%3A%20Shared%20External%20Users%20Can't%20Download%20or%20Print%20Docs%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1152695%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2707%22%20target%3D%22_blank%22%3E%40Cary%20Siemers%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20those%20that%20might%20have%20a%20similar%20issue%2C%20I%20solved%20it%20by%20running%20the%20following%20PowerShell%3C%2FP%3E%3CP%3ESet-SPOTenant%20-ApplyAppEnforcedRestrictionsToAdHocRecipients%20%24false%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Super Contributor

I have OneDrive Sharing at it's most permissive level, but when I share a file with an external user they get a message "Your organization doesn't allow you to download, print, or sync using this device" when they access the file or folder.

OneDrive External Sharing.jpg

In searching around I found where one can give access to external users via Conditional Access and I applied it to just my external user and I still get the message.

1. Cloud Apps.jpg2. Client Apps.jpg3. Session.jpg

What is it I need to do so that external users can Download and Print the documents my users are sharing with them? If it is pertinent we are a GCC tenant.

2 Replies
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I might be misunderstanding you, but the CA policy you configured is what's actually preventing people from downloading/printing files. You are not "giving access" via it, you are effectively restricting it.

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Best Response confirmed by Vasil Michev (MVP)
Solution

@Cary Siemers 

For those that might have a similar issue, I solved it by running the following PowerShell

Set-SPOTenant -ApplyAppEnforcedRestrictionsToAdHocRecipients $false