problems with finding one drive folders after C: drive boot failure

%3CLINGO-SUB%20id%3D%22lingo-sub-2403050%22%20slang%3D%22en-US%22%3Eproblems%20with%20finding%20one%20drive%20folders%20after%20C%3A%20drive%20boot%20failure%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2403050%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20I%20am%20a%20novice%20and%20this%20is%20my%20first%20post.%3C%2FP%3E%3CP%3EI%20have%20a%20dell%20xps%209550%20with%20a%20SSD%201TB.%20This%20initially%20went%20through%20a%20start%20up%20repair%20and%20kept%20looping%20a%20few%20days%20ago%20of%20its%20own%20volition.%20I%20managed%20to%20get%20into%20dell%20support%20assist%2C%20and%20did%20some%20scanning%2C%20repair%20etc.%20Did%20not%20want%20to%20do%20fresh%20install%20to%20avoid%20losing%20settings%20etc.%20I%20remember%20one-drive%20showing%20500GB%20used%20of%20the%20available%201TB.%20Now%20failed%20to%20boot%2C%20and%20used%20DellOs%20support%20from%20USB.%20I%20can%20see%20the%20C%3A%20but%20not%20see%20the%20one%20drive%20folders%2F%20document%20folders.%20Online%20I%20can%20see%20some%20recent%20files%20from%20this%20machine%2C%20nowhere%20near%20the%20number%20expected%20and%20no%20folders%20-%20around%2050.%20I%20can%20see%20older%202017%20folders%20from%20the%20old%20machine.%20So%20there%20is%20quite%20a%20bit%20missing!%20Where%20could%20it%20be%3F%20Am%20I%20looking%20at%20the%20right%20place%20on%20the%20c%3A%20or%20will%20it%20be%20online%20somewhere%20else%20under%20another%20account%3F%20Is%20there%20a%20risk%20of%20never%20finding%20them%20or%20deleting%20them%3F%20I%20would%20like%20to%20renistall%20the%20OS%2C%20but%20not%20without%20certainty%20of%20finding%20the%20folders%2Ffiles.%3C%2FP%3E%3CP%3EHi%20any%20help%20will%20be%20gratefully%20accepted.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2403050%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EStorage%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hi I am a novice and this is my first post.

I have a dell xps 9550 with a SSD 1TB. This initially went through a start up repair and kept looping a few days ago of its own volition. I managed to get into dell support assist, and did some scanning, repair etc. Did not want to do fresh install to avoid losing settings etc. I remember one-drive showing 500GB used of the available 1TB. Now failed to boot, and used DellOs support from USB. I can see the C: but not see the one drive folders/ document folders. Online I can see some recent files from this machine, nowhere near the number expected and no folders - around 50. I can see older 2017 folders from the old machine. So there is quite a bit missing! Where could it be? Am I looking at the right place on the c: or will it be online somewhere else under another account? Is there a risk of never finding them or deleting them? I would like to renistall the OS, but not without certainty of finding the folders/files.

Hi any help will be gratefully accepted.

0 Replies