06-08-2018 04:36 AM
06-08-2018 04:36 AM
I use Office 365 and i discover a problem when i go to onedrive online in office 365.
I right click => make a new document word then Chrome open Wordonline
I write some caracters go back into one drive, the docx file appears but when i try to rename or delete its impossible ! it says : " another user is extracting the file or is lock against modifications.
I try with internet explorer and the problem doesnt appears only with google chrome.
What can i do ? because all @ the Office everybody use google chrome !
06-08-2018 05:05 AM
This is a known issue that most of us all experience every now and then, not only in Chrome :)
One common tips is to wait for 10 minutes and then try again (i know that is not a preferred solution).
In this article you can find a discussion about the same problem. Hope it helps.
06-08-2018 05:31 AM
The file is unlock not after 10 minutes but more between 30 minutes and 1 hour then i can delete it or rename.
06-08-2018 05:32 AM - edited 06-08-2018 05:36 AM
I just created a ticket to Office 365 and I made an online demo with the support of Office 365.
I'am waiting now for a response from the support....
I confirmed that the problem doesnt appears with internet explorer and Microsoft Edge, only with Google Chrome.
06-08-2018 05:35 AM
As i said, a known issue and the advice is often to wait for 10 minutes but it can be very long 10 minutes :)
Good luck and please let us know if you get a solution from the support.
06-08-2018 09:00 AM - edited 06-26-2018 06:52 AM
After hours of test, I have almost identified when it comes.
The problem is with Google Chrome and Office online which lock the file during a period of time.
This problem concern all Office 365 users,
If you want to see the problem, I have made 2 videos :
-one with internet explorer => no bug detected
-the other with Chrome and the bug ( file lock )
I have a ticket still open at Office 365 support and for the moment they have no response...
04-17-2019 01:37 AM
"It is happening in our office online integrated site, "
If its a sharepoint site, please verify permissions on the document library.
In my case, i was full admin on the sharepoint collection site but its was not enough.
You must have also permission for the document library then you wont have anymore lock file on sharepoint with excel or word online.
Sometimes it still happend because the user closed to fast the document or the document didnt close properly. => you must wait a period of time and the lock goes.