May 29 2018 11:14 AM
My users are noticing that when they download multiple files from a OneDrive folder, it does its normal ZIP folder download, but then when the user opens the zip file, all the Office 365 files seem to convert to TXT and show an error. I am attaching a screenshot.
PDF files do not seem to be an issue, can anyone else confirm this?
Here is the contents of one of the files which was an excel file:
This file cannot be downloaded.
ExceptionType: WebMeTAException.
CorrelationId: 358e5896-6af4-433b-a3bb-8ad402496a32,
UTC DateTime: 5/29/2018 2:04:13 PM
May 29 2018 11:45 AM
May 29 2018 11:48 AM
Yes I have done that, I have tried a machine on the domain, off the domain, 1709 build/1803 build. I have changed networks, same result. The issue does not happen when I use a personal onedrive account.
I have opened a ticket with MS, and so far have not had much help :\ so I am reaching out there.
May 29 2018 11:50 AM
May 29 2018 11:51 AM
Onedrive Business (K12 District) Issue is there.
Onedrive Personal (mine) issue is not, and files download normally in zip.
May 29 2018 11:51 AM
May 29 2018 11:53 AM
Having the same thought, and checking, its a maze in there to navigate.
May 29 2018 12:02 PM
Nothing I can find shows this is causing it.
May 30 2018 06:36 AM
Update - if I use IE and add our office 365 onedrive web address as a trusted site it works for IE.
May 30 2018 08:52 AM
Chris, can you check to see of your tenant FQDN is in trusted sites? I am trying to find someone who can duplicate that.
Or even trying to use chrome for the zip downloads and not IE.
May 31 2018 04:48 AM
It seems MS resolved this on their back end, no reason given, it just magically started working again after lots of calls.
Jun 06 2018 09:14 PM
I still have the same issue on my OneDrive for Business...adding sharepoint.com to trusted sites and open with IE is doesn't work for me...
Any suggestion?
Jun 26 2018 10:39 AM
We are also having the same issue with downloading multiple files from SharePoint Online. Any update on this?
Jul 11 2018 05:26 PM
Same issue. One file at a time works, but selecting multiple files ends up with a zip file and all the files converted to txt files containing an error message:
Tried from multiple computers, from multiple locations.
Jul 18 2018 07:54 AM
Jul 18 2018 09:25 PM
I don't understand at all that Microsoft can destroy a simple download function and fix it for users.
Just uploaded 2 files on OneDrive, then downloaded it back, sorry...download error! Perfect!!
Anyway, thank you for your solution. Do I need to do this every time to download new created/uploaded files?
Jul 26 2018 06:36 AM
Thanks. Publishing files was the issue in mycase.
Aug 02 2018 07:32 AM
You can go into versioning settings and set it up to create major versions instead of major and minor versions. And it will do that for the files uploaded in the future.
Aug 02 2018 07:46 AM
Did you really just try to use a google forms document in a MS support thread? Thats my first red flag.
Aug 02 2018 07:49 AM
It's spam, it's a fake tech support con, it's been reported!