12-08-2017 12:09 PM
12-08-2017 12:09 PM
Recently I upgraded my sync client and now my OneDrive says it is up to date but the folders and files always show the "getting in sync" icon. What should I do to fix? Running Build 17.3.7078.1026
01-03-2018 06:03 AM
Hi Susan, I was having the same problem and pausing the sync and resuming it would fix the display issues. After a restart the display issue was coming back. And it is really a display issue because when adding a new file or folder the sync was doing fine and was showing the new addition as synced.
We are seeing this issue on Windows 10 (1703, 1709) and Windows 7.
Then I update my computer with the new release of the insider preview or Windows 10 (Build 17063) and I am now running the client version 17.3.7289.1207 and there is no issue at the moment.
I do think that the issue is with the version of the client you are running. There should be no problem with the sync but I agree that it is not easy to explain to client running into that kind of issues.
01-05-2018 01:37 AM
We are also experiencing similar issues (icons remain on syncing status) on build 17.3.729031212
01-08-2018 06:44 AM
01-08-2018 10:03 AM
Are you seeing this issue with the current version of OD- 17.3.7131.1115
Current versions are always listed here: https://support.office.com/en-us/article/New-OneDrive-sync-client-release-notes-845dcf18-f921-435e-b...
01-08-2018 10:10 AM
01-16-2018 11:51 PM
Once rebooted, problem is back; only pause/resume reverts to normal state
Windows 10 1709 16299.192 and OD 17.3.7131.1115
01-17-2018 05:24 AM
01-17-2018 08:38 AM - edited 01-17-2018 08:39 AM
We are running 17.3.7131.115 and are encountering these same issues. The only daily workaround is “Pausing and then resuming” which fixes the sync issues until the machine is rebooted. Not really a fix at all, has anyone opened an MS Case on the issue?
01-17-2018 10:30 AM
If you right-click the OneDrive icon, choose Report a Problem and please add the issue there. That will help us to track this issue and work to resolve.
03-02-2018 10:55 AM