Home

OneDrive stopped syncing after macOS Catalina version 10.15.3 update

%3CLINGO-SUB%20id%3D%22lingo-sub-1161937%22%20slang%3D%22en-US%22%3EOneDrive%20stopped%20syncing%20after%20macOS%20Catalina%20version%2010.15.3%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1161937%22%20slang%3D%22en-US%22%3E%3CP%3EOneDrive%20for%20Mac%20(standalone)%20not%20syncing%20after%20recent%20macOS%20Catalina%20version%2010.15.3.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESymptoms%3A%3C%2FP%3E%3CUL%3E%3CLI%3EStucked%20at%20%22Processing%20%23%23%23%23%20changes%22%20forever%20(it's%20been%20more%20than%206%20hours)%3C%2FLI%3E%3CLI%3ENone%20of%20the%20files%20are%20syncing%3C%2FLI%3E%3C%2FUL%3E%3CP%3ENote%3A%20I%20have%20two%20machines%20and%20both%20exhibit%20the%20same%20symptoms%20above.%20So%20I%20doubt%20that%20there's%20an%20error%20on%20my%20part.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGeneral%20Settings%3A%3C%2FP%3E%3CUL%3E%3CLI%3EFile%20on-demand%20is%20%3CSTRONG%3Eturned%20off.%3C%2FSTRONG%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERemediation%20actions%20tried%20to%20remediate%20but%20nothing%20is%20working%3A%3C%2FP%3E%3CUL%3E%3CLI%3ECompletely%20reset%20OneDrive%20%E2%80%93%20doesn't%20work%3C%2FLI%3E%3CLI%3ECompletely%20reset%20OneDrive%20and%20uninstall%20and%20reinstall%20OneDrive%20%E2%80%93%20doesn't%20work%3C%2FLI%3E%3CLI%3ETemporary%20pausing%20sync%20and%20resume%20sync%20%E2%80%93%20doesn't%20work%3C%2FLI%3E%3CLI%3ECompletely%20uninstall%20Microsoft%20Office%20and%20OneDrive%20and%20reinstall%20them%20again%20%E2%80%93%20doesn't%20work%3C%2FLI%3E%3CLI%3EThe%20above%20steps%20are%20done%20with%20a%20complete%20restart%20of%20the%20operating%20system.%3C%2FLI%3E%3CLI%3EThe%20above%20steps%20retried%20with%20a%20different%20office365%20account%20and%20symptoms%20are%20the%20same.%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20only%20way%20the%20works%3A%3C%2FP%3E%3CUL%3E%3CLI%3EIn%20the%20end%2C%20the%20only%20way%20that%20works%20is%20I%20had%20to%20erase%20everything%20in%20my%20local%20folder%20and%20had%20it%20sync%20over%20100GB%20of%20files%20from%20the%20cloud%20again%20%E2%80%93%20this%20is%20a%20huge%20pain%20and%20great%20loss%20of%20time%2C%20not%20only%20does%20it%20takes%20a%20long%20time%20to%20sync%20such%20huge%20files%2C%20I%20had%20to%20trace%20files%20and%20documents%20that%20are%20not%20synced%20so%20that%20I%20may%20manually%20update%20it%20to%20my%20local%20in%20order%20for%20it%20to%20sync%20properly%20%E2%80%93%20I%20had%20many%20files%20and%20documents%20that%20are%20modified%2Fcreated%20but%20not%20synced.%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20the%20Files%20On-Demand%2C%20which%20is%20enabled%20by%20default%2C%20is%20not%20helpful%20in%20this%20situation%20as%20I%20had%20to%20wait%20for%20it%20to%20fully%20sync%20before%20I%20can%20selectively%20sync%20my%20files.%20This%20feature%20should%20be%20an%26nbsp%3B%3CSTRONG%3Eopt-in%20%3C%2FSTRONG%3Eoption%20%E2%80%93%20I%20had%20my%20colleagues%20coming%20to%20me%20and%20telling%20me%20their%20files%20aren't%20working%20all%20a%20sudden%20because%20of%20this%20feature.%20Files%20On-Demand%20feature%20never%20worked%20well%20(especially%20for%20Mac%20users).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20not%20the%20first%20time%20we%20have%20issues%20with%20OneDrive%20and%20it%20has%20proven%20unreliable%2C%20time%20and%20time%20again.%20I%20really%20hope%20this%20can%20be%20improved.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1161937%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESync%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Occasional Visitor

OneDrive for Mac (standalone) not syncing after recent macOS Catalina version 10.15.3.

 

Symptoms:

  • Stucked at "Processing #### changes" forever (it's been more than 6 hours)
  • None of the files are syncing

Note: I have two machines and both exhibit the same symptoms above. So I doubt that there's an error on my part.

 

General Settings:

  • File on-demand is turned off.

 

Remediation actions tried to remediate but nothing is working:

  • Completely reset OneDrive – doesn't work
  • Completely reset OneDrive and uninstall and reinstall OneDrive – doesn't work
  • Temporary pausing sync and resume sync – doesn't work
  • Completely uninstall Microsoft Office and OneDrive and reinstall them again – doesn't work
  • The above steps are done with a complete restart of the operating system.
  • The above steps retried with a different office365 account and symptoms are the same.

 

The only way the works:

  • In the end, the only way that works is I had to erase everything in my local folder and had it sync over 100GB of files from the cloud again – this is a huge pain and great loss of time, not only does it takes a long time to sync such huge files, I had to trace files and documents that are not synced so that I may manually update it to my local in order for it to sync properly – I had many files and documents that are modified/created but not synced.

 

Also, the Files On-Demand, which is enabled by default, is not helpful in this situation as I had to wait for it to fully sync before I can selectively sync my files. This feature should be an opt-in option – I had my colleagues coming to me and telling me their files aren't working all a sudden because of this feature. Files On-Demand feature never worked well (especially for Mac users).

 

This is not the first time we have issues with OneDrive and it has proven unreliable, time and time again. I really hope this can be improved.