OneDrive stopped syncing after macOS Catalina version 10.15.3 update

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Occasional Visitor

OneDrive for Mac (standalone) not syncing after recent macOS Catalina version 10.15.3.

 

Symptoms:

  • Stucked at "Processing #### changes" forever (it's been more than 6 hours)
  • None of the files are syncing

Note: I have two machines and both exhibit the same symptoms above. So I doubt that there's an error on my part.

 

General Settings:

  • File on-demand is turned off.

 

Remediation actions tried to remediate but nothing is working:

  • Completely reset OneDrive – doesn't work
  • Completely reset OneDrive and uninstall and reinstall OneDrive – doesn't work
  • Temporary pausing sync and resume sync – doesn't work
  • Completely uninstall Microsoft Office and OneDrive and reinstall them again – doesn't work
  • The above steps are done with a complete restart of the operating system.
  • The above steps retried with a different office365 account and symptoms are the same.

 

The only way the works:

  • In the end, the only way that works is I had to erase everything in my local folder and had it sync over 100GB of files from the cloud again – this is a huge pain and great loss of time, not only does it takes a long time to sync such huge files, I had to trace files and documents that are not synced so that I may manually update it to my local in order for it to sync properly – I had many files and documents that are modified/created but not synced.

 

Also, the Files On-Demand, which is enabled by default, is not helpful in this situation as I had to wait for it to fully sync before I can selectively sync my files. This feature should be an opt-in option – I had my colleagues coming to me and telling me their files aren't working all a sudden because of this feature. Files On-Demand feature never worked well (especially for Mac users).

 

This is not the first time we have issues with OneDrive and it has proven unreliable, time and time again. I really hope this can be improved.

8 Replies
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@claytonchew Could you solve this? I am experiencing same issue? Tx

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Just found out this morning that a bunch of files I've worked on 1.5 months ago didn't sync to OneDrive. Hugh! (Mac, Catalina).

 

Another file this morning that was put on OnDrive 4 hours ago was not yet synced to my computer.

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@claytonchew Any luck in solving the issue? I had a user upgrade to 10.15.6 and that broke OneDrive...its not able to sync files to the computer, even though it says it is syncing..

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@Nimal1980 

Same situation here all the last month. Several comments sent to Onedrive team, no answer to any of them. Using Catalina 10.15.6. 

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Mine is fixed. I just re-synch the problematic folder and now everything is fine. For some reason,

it had stopped synching.

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Also having the same issue.

Any workaround for this?

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Mac updated to catalina 10.17.5 two days ago and the problem was solved!
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@Orshansky 

 

Already updated to 10.15.7 but still having this issue:

 

Always counting to about 1000 changes and then restarts counting.