OneDrive only signs into personal account, business account displays error code 0x8004de40

%3CLINGO-SUB%20id%3D%22lingo-sub-2765170%22%20slang%3D%22en-US%22%3EOneDrive%20only%20signs%20into%20personal%20account%2C%20business%20account%20displays%20error%20code%200x8004de40%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2765170%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22%22%3EAfter%20resetting%20my%20laptop%20(Windows%2010%2C%20version%2021H1)%2C%20OneDrive%20only%20signs%20into%20my%20personal%20account.%20While%20trying%20to%20add%20my%20business%20account%20in%20Settings%2FAccount%2C%20error%20code%200x8004de40%20is%20displayed%20despite%20the%20fact%20that%20I'm%20connected%20to%20the%20Internet.%20I've%20tried%20with%20the%20fixes%20in%20the%20link%20below%20but%20none%20of%20them%20resolved%20the%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fsharepoint%2Ftroubleshoot%2Fadministration%2Ferror-0x8004de40-in-onedrive%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fsharepoint%2Ftroubleshoot%2Fadministration%2Ferror-0x8004de40-in-onedrive%3C%2FA%3E%3C%2FP%3E%3C%2FDIV%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20used%20another%20laptop%20running%20the%20same%20version%20of%20Windows%2010%20connected%20to%20the%20same%20WiFi%20and%20successfully%20connected%20to%20both%20my%20personal%20and%20business%20OneDrive%20accounts.%20I%20therefore%20suspect%20it%20is%20a%20configuration%20issue%20with%20my%20laptop.%20Does%20anyone%20have%20any%20insights%20as%20to%20how%20to%20fix%20this%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2765170%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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After resetting my laptop (Windows 10, version 21H1), OneDrive only signs into my personal account. While trying to add my business account in Settings/Account, error code 0x8004de40 is displayed despite the fact that I'm connected to the Internet. I've tried with the fixes in the link below but none of them resolved the issue.

 

 

I used another laptop running the same version of Windows 10 connected to the same WiFi and successfully connected to both my personal and business OneDrive accounts. I therefore suspect it is a configuration issue with my laptop. Does anyone have any insights as to how to fix this issue?

 

Thanks in advance.

2 Replies

At work, we configure our OneDrive for business to only sync to computers joined to our company domain. Could this be the issue for you, @LuisGerardoAlfaro ?

@Kelly-D-Jones Thank you for your prompt response. I'm certain this is not the issue. I contacted our business IT technicians who confirmed we have no restrictions to access OneDrive from personal devices. Moreover, I had been accessing my business OneDrive account from my personal laptop before I reset it, and as I mentioned in my original post, I used another laptop running the same version of Windows 10 connected to the same WiFi and successfully connected to both my personal and business OneDrive accounts. I therefore suspect it is a configuration issue with my laptop.