OneDrive iPhone app preview Office documents shows blank view

%3CLINGO-SUB%20id%3D%22lingo-sub-2473519%22%20slang%3D%22en-US%22%3EOneDrive%20iPhone%20app%20preview%20Office%20documents%20shows%20blank%20view%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2473519%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20OneDrive%20app%20on%20my%20iPhone%20used%20to%20show%20previews%20for%20Office%20documents%20(Word%2C%20Excel%2C%20PowerPoint).%20Now%20when%20I%20tap%20an%20Office%20document%2C%20I%20see%20a%20blank%20view%20with%20the%20document%20name%20in%20the%20header.%20Previewing%20PDF%20documents%20and%20images%20works%20fine.%20When%20I%20disable%20Settings%20%26gt%3B%20Preview%20Office%20Documents%2C%20Office%20documents%20open%20fine%20in%20the%20Word%2C%20Excel%2C%20or%20PowerPoint%20app.%20I%20have%20tried%20signing%20out%20and%20back%20in.%20I%20am%20not%20sure%20what%20else%20to%20try.%20Has%20anyone%20experienced%20this%20problem%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2473519%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

The OneDrive app on my iPhone used to show previews for Office documents (Word, Excel, PowerPoint). Now when I tap an Office document, I see a blank view with the document name in the header. Previewing PDF documents and images works fine. When I disable Settings > Preview Office Documents, Office documents open fine in the Word, Excel, or PowerPoint app. I have tried signing out and back in. I am not sure what else to try. Has anyone experienced this problem?

0 Replies