OneDrive for Business User ID Mismatch - Access Denied

[Erik365Online]

Hello all,

after a required user re-creation process (removing accounts from AAD connect sync, removing licenses, delete accounts in AAD/M365 recycle bin, adding users back to AAD connect sync, re-assign licenses) I'm experience the issue that users cannot access their OneDrives with a Access Denied error.

Based on some research this is a known issue and a Microsoft Support ticket should be raised. I've been waiting for four days until now to get any feedback from Microsoft support so far.

• https://answers.microsoft.com/en-us/msoffice/forum/all/access-denied-onedrive-for-business/6b593e25-...
• https://docs.microsoft.com/de-de/sharepoint/troubleshoot/administration/access-denied-or-need-permis...

The question is: Did someone else also experience this and found another way to cope with it? Without Microsoft Support? E.g. Using SPO/PNP Shell or something to fix it. I did not yet find another way to resolve it.

Any ideas are welcome.

Thank you.

[#2 · Accepted solution]

The problem could be fixed by Microsoft Support.