OneDrive - Files on Demand - "a newer version is available"

Frequent Contributor

A customer faces the irregular condition that files located on OneDrive for Business or SharePoint show a message band in Office App

"A newer version is available"

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OneDrive: 22.012.0117.003 and previous version including release versions

Windows 10: 19044.1466

Office Version: 2108, SAC, M365 apps for Enterprise
Affected users: all

Reproducible: yes (for this customer)

 

The issue is that every file gets this notification on opening files, file won't be synced correctly but will ask to save new version / file.

 

UNLESS: we deactivate "use office applications to Sync office files that I open"

BUT the customer needs this feature in the first place.

 

Anyone else with the issue or a solution?

 

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