OneDrive files not visible or accessible in the browser, only desktop app!?


Hi. Wondering if anyone has encountered this issue I have with OneDrive. When files get saved to OneDrive, I cannot always see them through the browser, but those files are accessible when I view them from the OneDrive app via Windows Explorer.

The most obvious example is Teams meetings recordings which I cannot see in the browser and other meeting attendees cannot connect to from the Teams meeting detail. (The error message 'This item might not exist or is no longer available. This item might have been deleted, expired or you might not have permissions to view it. Contact the owner of this item for more information' is displayed with a picture of a bicycle!) But, they are visible to me in the OneDrive app and I can watch the recording.

I've tried everything I can think of with my local IT support team and we cannot fix this. They have suggested a change of laptop but I can't see how this would fix the issue, has anyone else come across this or got any ideas? Thanks!

4 Replies
I have the same problem. Were you able to resolve this issue?
No, still have the same problem. I suspect it is either to do with my profile but not certain.

I am having the same issue as well in Chrome. Files show up in Firefox and Edge though, so I'm guessing it is a Chrome problem.

are you sure you are still syncing to the cloud? Are you logged in? To be clear, are you talking about personal OneDrive, your work personal OneDrive or a connection to a Onedrive sync on SharePoint, etc. (Files saved from Teams usually end up in the relevant SharePoint backend). When you say "They are visible to me in the OneDrive app" that means to me that you can see them in File Explorer but you may not be properly logged in to see them in the right "cloud". And yes, it is very confusing that MSFT uses "OneDrive" to describe a software tool, and a location in the cloud. I wish they would change the naming convention!!