Your organisation's IT department runs your OneDrive for Business account, and can escalate issues to Microsoft.
Please run through the OneDrive Troubleshooter: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c...
If you come back to the forum, please indicate what operating system (Mac, Windows,...) and version you're running
"I deleted the sync folder"
Don't delete things! Deleting cloud-synced files may delete the files _everywhere_.