OneDrive Deleted all my files without my consent

New Contributor

Greetings!!

on july 12 i got this messsage on my email linked to my Onedrive account:

Onedrive.jpg

 

since then i've been trying to understand why since i have about 1TB of data, and im a subscriber, i pay monthly to keep this data on the cloud. 
I have opened a ticket and they do take for ever to reply and i get canned replies, no one actually looks at the problem
anyone here knows how i can get premium support? the amount of data here is priceless, my kiddos, financial spreadsheets, etc.. all my livelihood was wiped off

 

I have tried the Restore option and selected july 12th to restore the data from, it takes about 5 minutes and it says it restored, but when i go check its nothing there and my usage on the onedrive is only 37gb vs the 1tb previously used.



Any help will be gladly appreciated. 

 

 

 

 

3 Replies

@Abdalla889  

Ouch! What you describe here is an undesirable experience to say the least.

IF the content was deleted by Microsoft it could have been due to this

  • You haven't used your OneDrive in two years

or

  • You have exceeded your storage limit by more than three months

But, if so, did you receive any "warning email" some time before you received this email? I react a little to the following sentence: "We noticed that you recently deleted a large number of files from your OneDrive".

 

Do you synchronize your OneDrive files to local disk and could it be you (or someone else who used your computer) who intentionally or accidentally deleted files/folders locally and thus also synchronized the "deletion" to the cloud?

 

If it was deleted locally on your computer i would recommend that you check the Recycle bin of your computer just to verify if something has ended up there.

@Magnus Goksøyr 

 

 see my thread with support

 

 

Here are some methods that may help you:·Restore the files from OneDrive Recycle Bin·Restore OneDrive to a previous time and get the files·Get the files from local files·Use professional data recovery software to get back your files. You can learn more in this post, Recover Deleted Files from Recycle Bin Windows 7 Free, which is also helpful to Windows 10, 11

@Abdalla889