Onedrive closing and not synchronizing, DLL error

%3CLINGO-SUB%20id%3D%22lingo-sub-1555840%22%20slang%3D%22en-US%22%3EOnedrive%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1555840%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EGood%20morning%2C%20onedrive%20is%20showing%20an%20error%20and%20I%20can't%20fix%20it%2C%20I%20would%20like%20a%20help%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EProblem%20signature%3A%3CBR%20%2F%3E%26nbsp%3B%20Problem%20Event%20Name%3A%20BEX%3CBR%20%2F%3E%26nbsp%3B%20Application%20Name%3A%20OneDrive.exe%3CBR%20%2F%3E%26nbsp%3B%20Application%20Version%3A%2020.114.607.2%3CBR%20%2F%3E%26nbsp%3B%20Application%20Timestamp%3A%20a60e5af4%3CBR%20%2F%3E%26nbsp%3B%20Fault%20Module%20Name%3A%20ucrtbase.dll%3CBR%20%2F%3E%26nbsp%3B%20Fault%20Module%20Version%3A%2010.0.17134.12%3CBR%20%2F%3E%26nbsp%3B%20Fault%20Module%20Timestamp%3A%20bb0923b6%3CBR%20%2F%3E%26nbsp%3B%20Exception%20Offset%3A%20000a273b%3CBR%20%2F%3E%26nbsp%3B%20Exception%20Code%3A%20c0000409%3CBR%20%2F%3E%26nbsp%3B%20Exception%20data%3A%2000000007%3CBR%20%2F%3E%26nbsp%3B%20Operating%20system%20version%3A%206.3.9600.2.0.0.272.7%3CBR%20%2F%3E%26nbsp%3B%20Location%20ID%3A%201046%3CBR%20%2F%3E%26nbsp%3B%20Additional%20Information%201%3A%207455%3CBR%20%2F%3E%26nbsp%3B%20Additional%20Information%202%3A%207455fbbe246e0fc954df8fd278c1fbba%3CBR%20%2F%3E%26nbsp%3B%20Additional%20Information%203%3A%20a719%3CBR%20%2F%3E%26nbsp%3B%20Additional%20Information%204%3A%20a719f4d59150affdaa1fe0142d3174e2%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1555840%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1555909%22%20slang%3D%22en-US%22%3ERe%3A%20Onedrive%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1555909%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F744743%22%20target%3D%22_blank%22%3E%40claudioegj%3C%2FA%3E%26nbsp%3BThis%20error%20i%3CSPAN%3Endicates%20a%20buffer%20overflow%20(%2FGS)%20or%20DEP%20exception.%20Can%20you%20provide%20more%20info%20on%20the%20OS%20and%20it's%20version%20(Win%2BR%20-%26gt%3B%20type%20'winver')%2C%20the%20version%20of%20the%20Office%20package%20installed%20(also%20specify%20if%20it's%20x32%20or%20x64)%2C%20also%20describe%20the%20conditions%2C%20i.e.%20was%20it%20working%20before%20or%20it's%20a%20fresh%20installation...%20any%20updates%20installations%20recently%2C%20etc.%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1555977%22%20slang%3D%22en-US%22%3ERe%3A%20Onedrive%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1555977%22%20slang%3D%22en-US%22%3E%3CBR%20%2F%3EHello%20thank%20you%20very%20much%20for%20the%20answer%2C%20I%20use%20on%20windows%20server%202012%20R2%2C%20I%20got%20this%20problem%20these%20days%20but%20I%20realized%20that%20the%20synchronization%20has%20not%20been%20done%20since%20February%2C%20there%20is%20no%20office%20installed%20on%20that%20server%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1557289%22%20slang%3D%22en-US%22%3ERe%3A%20Onedrive%20closing%20and%20not%20synchronizing%2C%20DLL%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1557289%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F744743%22%20target%3D%22_blank%22%3E%40claudioegj%3C%2FA%3E%26nbsp%3BGoogling%20%3CSPAN%3Eucrtbase.dll%3C%2FSPAN%3E%20%2B%20OneDrive%2C%20shows%20this%20problem%20has%20been%20encountered%20many%20times%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20article%20below%20suggests%20uninstalling%20OneDrive%20and%20redownloading%20the%20latest%20version.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fonedrive-has-stoped-working%2F9ecfe995-2df6-452f-92d5-f0bf0c6efc15%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fonedrive-has-stoped-working%2F9ecfe995-2df6-452f-92d5-f0bf0c6efc15%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hello, I have a complicated problem in Onedrive, every time when it starts the synchronization it closes and presents the error below, I use it on Windows server 2012 R2

 

Problem signature:
  Problem Event Name: BEX
  Application Name: OneDrive.exe
  Application Version: 20.114.607.2
  Application Timestamp: a60e5af4
  Fault Module Name: ucrtbase.dll
  Fault Module Version: 10.0.17134.12
  Fault Module Timestamp: bb0923b6
  Exception Offset: 000a273b
  Exception Code: c0000409
  Exception data: 00000007
  Operating system version: 6.3.9600.2.0.0.272.7
  Location ID: 1046
  Additional Information 1: 7455
  Additional Information 2: 7455fbbe246e0fc954df8fd278c1fbba
  Additional Information 3: a719
  Additional Information 4: a719f4d59150affdaa1fe0142d3174e2

4 Replies
Highlighted

@claudioegj This error indicates a buffer overflow (/GS) or DEP exception. Can you provide more info on the OS and it's version (Win+R -> type 'winver'), the version of the Office package installed (also specify if it's x32 or x64), also describe the conditions, i.e. was it working before or it's a fresh installation... any updates installations recently, etc.?

Highlighted

Hello thank you very much for the answer, I use on windows server 2012 R2, I got this problem these days but I realized that the synchronization has not been done since February, there is no office installed on that server
Highlighted

@claudioegj Googling ucrtbase.dll + OneDrive, shows this problem has been encountered many times

 

The article below suggests uninstalling OneDrive and redownloading the latest version.

https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-has-stoped-working/9ecfe995-2df6-452...

Highlighted

I tried to install old and updated versions but it doesn't work at all