Onedrive closing and not synchronizing, DLL error

New Contributor

Hello, I have a complicated problem in Onedrive, every time when it starts the synchronization it closes and presents the error below, I use it on Windows server 2012 R2

 

Problem signature:
  Problem Event Name: BEX
  Application Name: OneDrive.exe
  Application Version: 20.114.607.2
  Application Timestamp: a60e5af4
  Fault Module Name: ucrtbase.dll
  Fault Module Version: 10.0.17134.12
  Fault Module Timestamp: bb0923b6
  Exception Offset: 000a273b
  Exception Code: c0000409
  Exception data: 00000007
  Operating system version: 6.3.9600.2.0.0.272.7
  Location ID: 1046
  Additional Information 1: 7455
  Additional Information 2: 7455fbbe246e0fc954df8fd278c1fbba
  Additional Information 3: a719
  Additional Information 4: a719f4d59150affdaa1fe0142d3174e2

4 Replies

@claudioegj This error indicates a buffer overflow (/GS) or DEP exception. Can you provide more info on the OS and it's version (Win+R -> type 'winver'), the version of the Office package installed (also specify if it's x32 or x64), also describe the conditions, i.e. was it working before or it's a fresh installation... any updates installations recently, etc.?


Hello thank you very much for the answer, I use on windows server 2012 R2, I got this problem these days but I realized that the synchronization has not been done since February, there is no office installed on that server

@claudioegj Googling ucrtbase.dll + OneDrive, shows this problem has been encountered many times

 

The article below suggests uninstalling OneDrive and redownloading the latest version.

https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-has-stoped-working/9ecfe995-2df6-452...


I tried to install old and updated versions but it doesn't work at all