SOLVED

OneDrive Client - Unable to sync shortcut

%3CLINGO-SUB%20id%3D%22lingo-sub-1930440%22%20slang%3D%22en-US%22%3EOneDrive%20Client%20-%20Unable%20to%20sync%20shortcut%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1930440%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20recently%20used%20the%20new%20Shortcut%20feature%20in%20OneDrive%20on%20the%20web%20and%20now%20receive%20the%20error%20%22Unable%20to%20sync%20shortcut%20to%20'shortcut%20name'.%20However%2C%20you%20can%20access%20the%20folder%20from%20'XXXXXX'%26nbsp%3Bwhen%20using%20OneDrive%20for%20Business%20Desktop%20client%20on%20Windows.%20See%20attached%20screen%20shot.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20experienced%20this%3F%20The%20error%20keeps%20returning%20even%20after%20you%20have%20pressed%20Got%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Snag_24ec4f52.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F235976i11B9267D97621C84%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22Snag_24ec4f52.png%22%20alt%3D%22Snag_24ec4f52.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%E2%80%83%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1930440%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESync%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1934249%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20Client%20-%20Unable%20to%20sync%20shortcut%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1934249%22%20slang%3D%22en-US%22%3ESame%20here.%3CBR%20%2F%3EIt%20was%20working%20for%20some%20sharepoint%20folders%20at%20one%20point%2C%20other%20I%20couldn't%20sync%20the%20shortcut.%3CBR%20%2F%3ENow%20it%20seems%20all%20shortcut%20can't%20sync%20except%20those%20I%20created%20last%20week.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1934713%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20Client%20-%20Unable%20to%20sync%20shortcut%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1934713%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10883%22%20target%3D%22_blank%22%3E%40Michael%20Milad-Said%3C%2FA%3E%26nbsp%3B%20So%20there%20is%20an%20error%2C%20because%3C%2FP%3E%0A%3CP%3Eyou%20have%20synced%20that%20with%26nbsp%3B%20%22Shared%20with%20me%22%20.%20That%20could%20be%2C%20that%20you%20have%20it%20done%20with%20an%20higher%20folder%2C%20but%20you%20have%20synced%20it.%26nbsp%3B%20%3CSTRONG%3ESo%20double%20sync%20is%20not%20possible%3C%2FSTRONG%3E.%3CBR%20%2F%3E%3CBR%20%2F%3ESo%20you%20could%20remove%20the%20old%20sync%2C%20and%20then%20try%20the%20%22Add%20shotcut%20function%22%20again%3CBR%20%2F%3EAnd%20here%20my%20complete%20%3CA%20href%3D%22https%3A%2F%2Fhansbrender.com%2F2020%2F10%2F07%2Fonedrive-for-business-add-to-onedrive-problems%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3EBlog%20Post%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1934793%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20Client%20-%20Unable%20to%20sync%20shortcut%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1934793%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20a%20few%20tests%20this%20morning%2C%20I%20can%20confirm%20that%20if%20a%20folder%20Sync%20was%20activated%20with%20any%20subfolder%20of%20the%20library%2C%20a%20%22Add%20shortcut%20to%20OneDrive%22%20will%20not%20sync.%26nbsp%3B%20It%20will%20add%20the%20shortcut%20in%20your%20OneDrive%20cloud%20interface%2C%20but%20not%20locally.%3C%2FP%3E%3CP%3EIf%20you%20remove%20any%20Sync%20references%20to%20this%20library%20and%20try%20%22Add%20shortcut%20to%20OneDrive%22%20again%2C%20it%20will%20work.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1951399%22%20slang%3D%22en-US%22%3ERe%3A%20OneDrive%20Client%20-%20Unable%20to%20sync%20shortcut%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1951399%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%2C%20Apologies%20for%20the%20delayed%20response%20(I%20didn't%20receive%20any%20email%20notification)%3C%2FP%3E%3CP%3EI%20do%20have%20that%20entire%20Client%20Group%20Folder%20synced%20so%20suspect%20it%20might%20be%20related%20to%20the%20'double%20sync'%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20test%20syncing%20with%20a%20folder%20I'm%20not%20syncing%20locally%20and%20revert%20back.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3EMichael.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi, 

I've recently used the new Shortcut feature in OneDrive on the web and now receive the error "Unable to sync shortcut to 'shortcut name'. However, you can access the folder from 'XXXXXX' when using OneDrive for Business Desktop client on Windows. See attached screen shot.

 

Has anyone experienced this? The error keeps returning even after you have pressed Got it.

 

Snag_24ec4f52.png

8 Replies
Same here.
It was working for some sharepoint folders at one point, other I couldn't sync the shortcut.
Now it seems all shortcut can't sync except those I created last week.
Best Response confirmed by Michael Milad-Said (Occasional Contributor)
Solution

@Michael Milad-Said  So there is an error, because

you have synced that with  "Shared with me" . That could be, that you have it done with an higher folder, but you have synced it.  So double sync is not possible.

So you could remove the old sync, and then try the "Add shotcut function" again
And here my complete Blog Post

@Hans Brender 

After a few tests this morning, I can confirm that if a folder Sync was activated with any subfolder of the library, a "Add shortcut to OneDrive" will not sync.  It will add the shortcut in your OneDrive cloud interface, but not locally.

If you remove any Sync references to this library and try "Add shortcut to OneDrive" again, it will work.

 

 

@Hans Brender , Apologies for the delayed response (I didn't receive any email notification)

I do have that entire Client Group Folder synced so suspect it might be related to the 'double sync'

 

I'll test syncing with a folder I'm not syncing locally and revert back.

 

Thanks

Michael.

@Hans Brender , just tested and worked as expected.

 

Nice, clear blog post -  https://hansbrender.com/2020/10/07/onedrive-for-business-add-to-onedrive-problems/

 

Thanks for your help.

Michael.

Following up on this one, I have the following issue.

 

The 'Shared folder shortcut' does not appear in the 'Choose folders' option pane.

Meaning it will sync ALL the files and you cannot select which ones you want to sync or not.

 

I'm often switching between Mac and Windows on a remote server (Windows 2016)

The 'Files on demand' option is not available on the Windows Server 2016

 

Any ideas how to fix this? 

@arnaudvdc Thats the diffrence. But With "Add to OneDrive" you may select only part you need to sync:
Read my newest Blog Post

Files on Demand comes with Windows 10 1709, and it was not available in Windows Server 2016
Read here.

 

One possibility to fix that: Update Windows Server 2016 to a higher Version OR
look here

 

@Hans Brender Thanks for the quick reply and the interesting blog post.

 

That's what I was guessing was the issue, I know what to do!