Office 2016 browse onedrive folder loading

[RahamimL]

Hi all,

I have a user who for some reason when opening any office app and trying to share a file that is in a OneDrive location it attaches the file and isn't sharing the file as a link.

What I found was that when I open word, for example, and go into Open and click on OneDrive - (my company) option it doesn't load the folder list and get stuck on loading.

I hope this is just a bad installation issue, but I would like to know if someone else encountered a similar issue and was able to resolve.

Thanks in advance

[#2]

Any syncing issues?
Try remove the account in onedrive client and add it again!

Adam

[#3]

I tried both removing and re adding the account and repair office. No luck...

The sync was working fine before and after removing and adding the account.

[#4]

What happens if you go into the onedrive folder via file explorer! Can you see the files and share from there?

[#5]

Yes, I can also share the file when I go to the recent files and open from a URL location in word...

[#6]

Forgot to mention that on the "Share" tab, the share as a link is greyed out because the document needs to be in a share location...