O365 Word/Powerpoint Open>Shared with me -- not more updated ! Help..

%3CLINGO-SUB%20id%3D%22lingo-sub-56663%22%20slang%3D%22en-US%22%3EO365%20Word%2FPowerpoint%20Open%26gt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56663%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Esince%20beginning%20of%20february%20all%20the%206%20users%20of%20our%20tenant%20are%20experiencing%20an%20issue%20with%20the%20list%20of%20shared%20docs%20(word-powerpoint)%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20394px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F12348i8C6C4CA013079260%2Fimage-dimensions%2F394x209%3Fv%3D1.0%22%20width%3D%22394%22%20height%3D%22209%22%20alt%3D%221.PNG%22%20title%3D%221.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3Ethe%20lists%20are%20not%20updated%20and%20only%20%3CU%3Every%20old%3C%2FU%3E%20shared%20files%20are%20shown.%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOf%20course%20any%20of%20us%20receive%20almost%20everyday%20-%20via%20email%20-%20invitation%20from%20other%20colleagues%20to%20collaborate%20and%20clicking%20email%20invitation%20everything%20works%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOur%20versions%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20391px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F12350i45FE58BAF6467F7D%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%222.PNG%22%20title%3D%222.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20idea%3F%20Thanks.%3C%2FP%3E%3CP%3EStefano%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-56663%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESync%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-106557%22%20slang%3D%22en-US%22%3ERe%3A%20O365%20Word%2FPowerpoint%20Open%26gt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106557%22%20slang%3D%22en-US%22%3E%3CP%3EFixed%20and%20regularly%20working%20from%20beginnng%20of%20september%202017%3C%2FP%3E%3CP%3EFinnaly%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68671%22%20slang%3D%22en-US%22%3ERe%3A%20O365%20Word%2FPowerpoint%20Open%26gt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68671%22%20slang%3D%22en-US%22%3EHI%20all%3CBR%20%2F%3EFYI%2C%20I%20open%20a%20ticket%20with%20MS%20yesterday.%20They%20CONFIRMED%20this%20problem%20and%20yet%20working%20to%20fix.%20It%20may%20be%20related%20to%20the%20new%20generation%20onedrive%20for%20business%20sync%20app.%3CBR%20%2F%3EStefano.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62343%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20O365%20Word%2FPowerpoint%20Open%26amp%3Bgt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62343%22%20slang%3D%22en-US%22%3Eanyone%20%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-56994%22%20slang%3D%22en-US%22%3ERE%3A%20O365%20Word%2FPowerpoint%20Open%26amp%3Bgt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56994%22%20slang%3D%22en-US%22%3EHi%20Bart%2C%20Tried%20to%20disconnect%20and%20reconnect%20my%20account%2C%20but%20nothing%20changed%2C%20still%20old%20%E2%80%9Cshared%20with%20me%E2%80%9D%20files%20are%20available.%20Instead%2C%20the%20online%20version%20on%20O365%20works%20fine%20and%20shows%20all%20files.%20My%20local%20ODfB%20is%2017.3.6798.0207.%20Thanks%20stefano%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-56964%22%20slang%3D%22en-US%22%3ERe%3A%20O365%20Word%2FPowerpoint%20Open%26gt%3BShared%20with%20me%20--%20not%20more%20updated%20!%20Help..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56964%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Stefano%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20happens%20when%20you%20log%20out%20of%20Office%20ProPlus%20and%20log%20in%20again%3F%3C%2FP%3E%3CP%3E(Remove%20your%20O365%20account%20and%20add%20it%20again).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20you%20running%20OneDrive%20sync%20client%20(which%20version)%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBart%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

Hi,

since beginning of february all the 6 users of our tenant are experiencing an issue with the list of shared docs (word-powerpoint):

1.PNG

 

the lists are not updated and only very old shared files are shown.

 

Of course any of us receive almost everyday - via email - invitation from other colleagues to collaborate and clicking email invitation everything works fine.

 

Our versions:

 

2.PNG

 

 

Any idea? Thanks.

Stefano

5 Replies
Highlighted

Hi Stefano

 

What happens when you log out of Office ProPlus and log in again?

(Remove your O365 account and add it again).

 

Are you running OneDrive sync client (which version)?

 

Bart

Highlighted
Hi Bart, Tried to disconnect and reconnect my account, but nothing changed, still old “shared with me” files are available. Instead, the online version on O365 works fine and shows all files. My local ODfB is 17.3.6798.0207. Thanks stefano
Highlighted
Highlighted
HI all
FYI, I open a ticket with MS yesterday. They CONFIRMED this problem and yet working to fix. It may be related to the new generation onedrive for business sync app.
Stefano.
Highlighted

Fixed and regularly working from beginnng of september 2017

Finnaly !