Issue OneDrive MAC client SharePoint unable to access

%3CLINGO-SUB%20id%3D%22lingo-sub-1085766%22%20slang%3D%22en-US%22%3EIssue%20OneDrive%20MAC%20client%20SharePoint%20unable%20to%20access%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1085766%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20a%20few%20days%20my%20co-worker%20has%20this%20really%20strange%20issue.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EShe%20is%20owner%20of%20a%20couple%20of%20Microsoft%20Teams.%20And%20synced%20them%20to%20her%20Mac%20and%20Ipad%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EBut%20once%20she%20opens%20the%20Library's%20or%20tries%20to%20open%20them%20in%20MSWord.%20See%20gets%20a%20credential%20cache%20issue%20which%20keeps%20popping%20up.%3C%2FP%3E%0A%3CP%3EOnline%20she%20can%20work%20on%20the%20documents%20but%20offline%20the%20issue%20exists.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhen%20i%20try%20to%20open%20an%20document%20of%20within%20word%20i%20can%20not%20open%20the%20SharePoint%20sites%20i%20see%20them%20but%20can%20not%20drill%20into%20the%20librarys.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20already%20opened%20a%20ticket%20for%20this%20within%20Microsoft(%3CSPAN%20data-ogsc%3D%22black%22%3E%23%3C%2FSPAN%3E%3CSPAN%20data-ogsc%3D%22black%22%3E17987357)%20but%20the%20support%20engineer%20is%20trying%20to%20do%20Windows%20commands%20on%20mac.%20And%20also%20reinstalled%20the%20mac%20to%20be%20sure%20it%20is%20not%20a%20system%20issue.%20Even%20did%20sent%20Logs%20to%20him.%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20data-ogsc%3D%22black%22%3EIt%20would%20really%20be%20nice%20if%20we%20can%20solve%20this%20issue.%20As%20the%20user%20is%20getting%20frustrated%20about%20Microsoft%20Products.%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20data-ogsc%3D%22black%22%3EPlease%20help!%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1085766%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESync%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1087133%22%20slang%3D%22en-US%22%3ERE%3A%20Issue%20OneDrive%20MAC%20client%20SharePoint%20unable%20to%20access%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1087133%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F435311%22%20target%3D%22_blank%22%3E%40Anam_Javed%3C%2FA%3E%20can%20you%20please%20help%20me%20with%20this%20issue%3F%20As%20I%20am%20not%20getting%20any%20steps%20further%20with%20support%20this%20case%20is%20already%202%20weeks%20open!%3C%2FLINGO-BODY%3E
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MVP

Since a few days my co-worker has this really strange issue. 

She is owner of a couple of Microsoft Teams. And synced them to her Mac and Ipad

 

But once she opens the Library's or tries to open them in MSWord. See gets a credential cache issue which keeps popping up.

Online she can work on the documents but offline the issue exists. 

 

When i try to open an document of within word i can not open the SharePoint sites i see them but can not drill into the librarys.

 

I already opened a ticket for this within Microsoft(#17987357) but the support engineer is trying to do Windows commands on mac. And also reinstalled the mac to be sure it is not a system issue. Even did sent Logs to him.

 

It would really be nice if we can solve this issue. As the user is getting frustrated about Microsoft Products.

 

Please help!

 

 

1 Reply
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@Anam_Javed can you please help me with this issue? As I am not getting any steps further with support this case is already 2 weeks open!