Ipad only showing "Shared Libaries"

[Ryan Messer]

Have an account that has Office 365 Business Essentials assigned but when I sign in on the Ipad it only shows Shared Libraries? 

I have signed into the account on the web and created a folder but this problem persists. Is it a licensing thing?

[#2]

Can you get a screenshot? There should be more than just libraries showing. If you didn’t have a license you wouldn’t be able to go in on web and add a folder.

[#3]

Was my thought exactly. I've taken a picture on both an Android tablet and iPad with the same problem.

The folder doesn't appear in the app, but it has two items in it that I just made as a test.

[#4]

It's finally appeared on both devices.. I haven't done anything, I assume then only a delay in the OneDrive service? 

[#5]

I meant to ask if it was a new account. Many things are taking up to 24 hours to provision lately due to covid system load scale back.

[#6]

Yes, however it's available in the web interface? Is the mobile app connecting to a different service??

[#7]

Doubtful. It’s possible when you first tried mobile it wasn’t provisioned and the app cache didn’t update or something. Then later the app closed or finally refreshed / check for updates. Dunno. Odd. Haven’t really seen that before.