Ipad only showing "Shared Libaries"

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Occasional Contributor

Have an account that has Office 365 Business Essentials assigned but when I sign in on the Ipad it only shows Shared Libraries? 

I have signed into the account on the web and created a folder but this problem persists. Is it a licensing thing?


6 Replies
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Can you get a screenshot? There should be more than just libraries showing. If you didn’t have a license you wouldn’t be able to go in on web and add a folder.
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Was my thought exactly. I've taken a picture on both an Android tablet and iPad with the same problem.

The folder doesn't appear in the app, but it has two items in it that I just made as a test.
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It's finally appeared on both devices.. I haven't done anything, I assume then only a delay in the OneDrive service? 

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I meant to ask if it was a new account. Many things are taking up to 24 hours to provision lately due to covid system load scale back.
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Yes, however it's available in the web interface? Is the mobile app connecting to a different service??
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Doubtful. It’s possible when you first tried mobile it wasn’t provisioned and the app cache didn’t update or something. Then later the app closed or finally refreshed / check for updates. Dunno. Odd. Haven’t really seen that before.