Jan 02 2019 12:46 PM
My company is experiencing an intermittent problem where sometimes a OneDrive for Business file shared with the setting "Anyone with this link can edit" prompts the user the file is being shared with to request access. If the user tries to open the file a second time, they can then access the file without requesting access. We're wondering why that access request prompt sometimes happens and how to prevent it. It doesn't happen consistently, so we're having trouble reproducing and troubleshooting it. Has anyone seen this before and know how to fix it?
Jan 02 2019 09:00 PM
Jan 03 2019 07:19 AM
Thanks for these ideas, Chris. I don't think this is happening because of copying the URL since the link always works when the user tries it a second time. Users have experienced the issue when they use the attach file option in Outlook to share a copy of a file from OneDrive, and by using the share feature in OneDrive.
Jan 03 2019 08:43 AM
Jan 03 2019 10:28 AM
Thanks Chris. I believe this has always been happening with links to files. That's a good thought that it is has something to do with authentication. I'll try to keep an eye out for what name is listed when I catch it happening again.
Jan 07 2019 10:44 AM
Hi @Emily Mason,
This does sound like an authentication issue as Chris described. If by chance you can get a fiddler trace of the access prompt, do let me know so we can take a look. Also see if this ever repros in an incognito browser as that should work no matter what. Thanks!
Stephen Rice
OneDrive Program Manager II
Jan 07 2019 02:07 PM
Thanks, Stephen. I'll give the fiddler trace and incognito browser a try if I can ever catch this happening. The trouble is it's difficult to reproduce the issue because by the time I hear about someone experiencing the issue the link works for them the second time around. Thanks for the suggestions.
Jan 08 2019 10:25 AM
@Emily Mason, totally understand :) Thanks for your feedback!
Stephen Rice
OneDrive Program Manager II
May 12 2020 12:01 PM
Did anyone ever figure out what was causing this behavior? I realize this thread is a year-plus old at this point, but we are experiencing this same issue in our tenant. We have published links to OneDrive files on our website using "anyone with the link" permissions. Occasionally, a user will click a link to one of those files and immediately be prompted to request access. This generates an email to the Group owners asking us to approve or reject the request. The link in the automated email sometimes identifies the actual file in question, but other times the link incorrectly points to the root level of the Group. I have corresponded with enough of these users after the fact to verify that they were not trying to access the root folder - in every case, they clicked a link to a specific file via our website. First step on our end was to make sure that those links were correct. We have tested them in 'fresh' browsers and incognito windows. They work for us. There seems to be no logic to when the link will work properly and when it will display an access challenge. Here are a few scenarios that actually took place. All of these users clicked a valid link on our website as their first step:
We haven't submitted a ticket for this yet because we can't find any way to reliably replicate the behavior. This is the first thread I've found that seems to describe the same issue, so I'm hoping someone has figured out how to make it go away and just didn't update the thread with their workaround :).
May 12 2020 12:29 PM
May 12 2020 02:43 PM
We're experiencing the same issue\symptoms that Emily reported but with SharePoint, not surprising because of the since OneDrive\SharePoint integration.
Intermittent problem where sometimes a SharePoint file shared with the setting "Anyone with this link can edit or view" prompts the user to request access to the file. If the user clicks on the shared link a second time, they can then access the file without requesting access.
If the user submits the Access Request, the SharePoint site owner does receive a email to Approve\Reject the request. However, if the user clicks on the link the second time (without the SharePoint Owner approving the request), the user gains access to the file. Approval is not needed and this only happens to some users.
We're trying a custom message for the Access Requests so as to set expectations and to try the link again, but that isn't a fix. We're looking to see whether others have experienced these issues with SharePoint and whether a fix has been found or options to better manage the situation.
May 12 2020 02:57 PM
Hi folks,
As a matter of fact I do still show up around here :)
Let me kick off a thread with some folks internally to see if we can take a guess as to what's going on. My gut is that Chris is correct and the service is latching on to some cached credentials but as you all know, it's tough to nail it down when it doesn't reproduce regularly. If anyone does manage to snag either a trace of this happening or a correlation ID on a request where it occurred, please shoot me a PM. Thanks!
Stephen Rice
Senior Program Manager, OneDrive
May 13 2020 01:40 PM
Hi all,
Unfortunately, we're still not able to identify a root cause here from our side. If anyone here happens to have this issue reproduce, please send me a PM. If we know the link that was used, the organization that experienced it, and the rough timeframe when this occurred, we should be able to pull out some logs on our side to help understand what is going on here. Thanks!
Stephen Rice
Senior Program Manager, OneDrive
May 27 2020 03:43 PM
May 27 2020 04:06 PM
May 29 2020 11:07 AM
Hi @DUrban11,
We are still looking into this on our side. Out of curiosity, are all the folks who are in this thread & have seen this issue occur in a multi-geo organization? Thanks!
Stephen Rice
Senior Program Manager, OneDrive
Jun 09 2020 05:15 AM
Jul 22 2020 06:42 AM
I've had this happen a few times. It's all internal, people within our organization. The link is to a file directly but it has also happened to a shared folder in OneDrive.
The complication is if it is sent to 10 people it may for for 9 of them. There is no consistency when it works or who it works for.
We are not multi-geo. All within the Greater Toronto Area but working from home during quarantine.
Jul 22 2020 09:25 AM
Thanks for confirming @thatashgirl!
We are still investigating this one internally. Thanks!
Stephen Rice
Senior Program Manager, OneDrive
Aug 04 2020 08:12 AM