Change primary email address, now unable to see anything

%3CLINGO-SUB%20id%3D%22lingo-sub-255324%22%20slang%3D%22en-US%22%3EChange%20primary%20email%20address%2C%20now%20unable%20to%20see%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255324%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20made%20a%20major%20error%20(%26amp%3B%20stupidly)%2C%20I%20changed%20the%20primary%20email%20address%20on%20my%20O365%20account%2C%20everything%20seem%20to%20work%20ok%20except%20OneDrive%20for%20Business%2C%20I%20was%20getting%20access%20denied%20to%20everything%2C%20possibly%20permissions%20hadn't%20changed%20over%3F%20Anyway%20impatiently%20I%20to%20reverted%20back%20to%20the%20old%20email%20address%20and%20now%20when%20I%20login%20to%20OneDrive%20it%20is%20appearing%20as%20a%20brand%20new%20OneDrive%20except%20my%20recent%20files%20are%20there%20but%20when%20I%20click%20on%20them%20I%20receive%20a%20404%20File%20not%20found%20error.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20come%20across%20this%20before%3F%20Hope%20you%20can%20help!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-255324%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257517%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20primary%20email%20address%2C%20now%20unable%20to%20see%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257517%22%20slang%3D%22en-US%22%3E%3CP%3Eunder%20user%20profiles%20in%20sharepoint%20-%20can%20you%20see%20your%20old%20OneDrive%20site%3F%20Where%20is%20the%20%221%22%20coming%20from%3F%3C%2FP%3E%3CP%3EAre%20you%20using%20the%20same%20login%20credentials%20(username)%26nbsp%3Bnow%20as%20before%20your%20mail%20change%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%2F%20Adam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256883%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20primary%20email%20address%2C%20now%20unable%20to%20see%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256883%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Adam%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20changed%20this%20via%20the%20Office%20365%20admin%20page%2C%20left%20it%20for%20a%20few%20hours%20but%20couldn't%20access%20anything%20in%20onedrive%2C%20changed%20it%20back%20(probably%20shouldn't%20have%20done%20that)%20and%20now%20one%20drive%20is%20blank.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20noticed%20that%20if%20I%20add%20a%20%221%22%20to%20the%20personal%20path%2C%20so%20browse%20to%20%3CA%20href%3D%22https%3A%2F%2Fcompanyname-my.sharepoint.com%2Fpersonal%2Fnewaddress1_co_uk%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcompanyname-my.sharepoint.com%2Fpersonal%2Fnewaddress1_co_uk%3C%2FA%3E%20I%20get%20an%20access%20denied%2C%20but%20can't%20see%20where%20I%20can%20amend%20the%20permission.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20account%20I%20am%20using%20is%20a%20global%20admin%20and%20it%20doesn't%20appear%20in%20the%20sharepoint%20admin%20page%20under%20user%20profiles.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256597%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20primary%20email%20address%2C%20now%20unable%20to%20see%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256597%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20I%20ask%20how%20you%20changed%20the%20primary%20emailaddress%3F%20As%20far%20as%20I%20know%2C%20nothing%20should%20change%20regarding%20your%20login%20unless%20you%20change%20your%20UPN%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%2F%20Adam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255506%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20primary%20email%20address%2C%20now%20unable%20to%20see%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255506%22%20slang%3D%22en-US%22%3ETalk%20to%20your%20Office%20365%20Admin%20so%20he%20can%20makes%20owner%20of%20your%20old%20ODFB%20and%20recover%20the%20files%3C%2FLINGO-BODY%3E
New Contributor

Hi

 

I've made a major error (& stupidly), I changed the primary email address on my O365 account, everything seem to work ok except OneDrive for Business, I was getting access denied to everything, possibly permissions hadn't changed over? Anyway impatiently I to reverted back to the old email address and now when I login to OneDrive it is appearing as a brand new OneDrive except my recent files are there but when I click on them I receive a 404 File not found error.

 

Has anyone come across this before? Hope you can help!

4 Replies
Talk to your Office 365 Admin so he can makes owner of your old ODFB and recover the files

My I ask how you changed the primary emailaddress? As far as I know, nothing should change regarding your login unless you change your UPN

 

/ Adam

Hi Adam

 

I changed this via the Office 365 admin page, left it for a few hours but couldn't access anything in onedrive, changed it back (probably shouldn't have done that) and now one drive is blank.

 

I have noticed that if I add a "1" to the personal path, so browse to https://companyname-my.sharepoint.com/personal/newaddress1_co_uk I get an access denied, but can't see where I can amend the permission.

 

The account I am using is a global admin and it doesn't appear in the sharepoint admin page under user profiles.

under user profiles in sharepoint - can you see your old OneDrive site? Where is the "1" coming from?

Are you using the same login credentials (username) now as before your mail change? 

 

/ Adam