Can't access (app)

Occasional Contributor

On my windows 10 PC, Onedrive app (business) can't access: it stops on an accessing loop.

On browser, I can access Onedrive page (login and password), but I can't access my files (error: try again later).


On the same pc, I have Onedrive personal, and it works fine.

How can I solve?



12 Replies
Hello Giorgio,

Request you to please share the screenshot of the error which you are getting on both OneDrive for Business Client and on the Web Browser on the affected PC. .




Onedrive Error 0x8004e4d5.


On browser:
Cattura Browser.JPG


and in app:
Cattura app.JPG


I can login to with same credentials, but not able to access files in Onedrive. Tried uninstalling Onedrive, updated, reset options. Still not working. How do I get access to drive or download all saved files?

Can you please with this URL on browser -<Youremailaddress>/_layouts/15/onedrive.aspx

Note - <Your Email Address> - Please enter your email address and instead of '@' or '.' enter '_'
So if you email address is, enter abcd_example_com

Please check if you are able to open your OneDrive for Business Account.
Additionally may i know which Microsoft 365 subscription you are using?

I've tried:
but it fails:
"Something wrong; try again".
My Office 365 subscription was a gift by a friend of mine; it worked for 3 years. Now I can't access my files. :(



If useful:


Hello Giorgio,

Request you to please go to > Billing > Your Products.
Check if you subscription is active? If not, you will have to renew and if it is still active, please go to
1. > Users > Active Users > Select Your Account > Click on your Display Name.

2. A new window will pop up , Click on OneDrive and check what option do you see.

3. There is an option available "Get Access to your files" and beneath that you can see create link to file. Click on that and it will generate a link , click on that link and see if you are able to access your OneDrive.


Thank You, but I can't access



Thanks for your response.
Can you confirm who is the administrator? You might need to check with him/her or whoever gave you the credentials.

No; a friend of mine gave me credentials years ago. Now I can't find that friend neither administrator.
Thanks for your response.
In that case, it would be difficult. Because through Admin Center, we might be able to resolve this now without the Admin Account, I am unsure how to resolve this.
I would suggest opening a ticket with Microsoft 365 Support. Data Protection Team might be able to help you here.

I encountered the same situation. I also called Data Protection Team, however they transfer me back to Technical Support.

Seek advice.