Silent crash

%3CLINGO-SUB%20id%3D%22lingo-sub-2192432%22%20slang%3D%22en-US%22%3ESilent%20crash%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2192432%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEvery%20time%20I%20wake%20my%20computer%20from%20sleep%20the%20following%20error%20appears%20in%20Event%20Viewer%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFaulting%20application%20name%3A%20OLicenseHeartbeat.exe%2C%20version%3A%2016.0.13811.20002%2C%20time%20stamp%3A%200x6025a939%3CBR%20%2F%3EFaulting%20module%20name%3A%20KERNELBASE.dll%2C%20version%3A%2010.0.19041.804%2C%20time%20stamp%3A%200x0e9c5eae%3CBR%20%2F%3EException%20code%3A%200xc06d007e%3CBR%20%2F%3EFault%20offset%3A%200x000000000002d759%3CBR%20%2F%3EFaulting%20process%20ID%3A%200x443c%3CBR%20%2F%3EFaulting%20application%20start%20time%3A%200x01d713cc28c2c0e9%3CBR%20%2F%3EFaulting%20application%20path%3A%20C%3A%5CProgram%20Files%5CCommon%20Files%5CMicrosoft%20Shared%5COffice16%5COLicenseHeartbeat.exe%3CBR%20%2F%3EFaulting%20module%20path%3A%20C%3A%5CWINDOWS%5CSystem32%5CKERNELBASE.dll%3CBR%20%2F%3EReport%20ID%3A%2042983044-11ab-4d69-ad76-1c71ed7b344d%3CBR%20%2F%3EFaulting%20package%20full%20name%3A%3CBR%20%2F%3EFaulting%20package-relative%20application%20ID%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20has%20been%20happening%20since%20a%20few%20builds%20ago%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2203641%22%20slang%3D%22en-US%22%3ERe%3A%20Silent%20crash%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2203641%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3ECan%20you%20please%20confirm%20the%20version%20of%20Office%20you're%20using%20and%20provide%20the%20installed%20build%20number%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3EEvan%3C%2FLINGO-BODY%3E
New Contributor

Hi

 

Every time I wake my computer from sleep the following error appears in Event Viewer

 

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13811.20002, time stamp: 0x6025a939
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x443c
Faulting application start time: 0x01d713cc28c2c0e9
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 42983044-11ab-4d69-ad76-1c71ed7b344d
Faulting package full name:
Faulting package-relative application ID:

 

This has been happening since a few builds ago

5 Replies
Hello,

Can you please confirm the version of Office you're using and provide the installed build number?

Thanks,
Evan
Hi

Build 13906.20000

Regards

Brett
Thanks. A new update was released today. Can you please try fully uninstalling Office and reinstall it to see if you still get this error?

@Evan_Bolin I have seen this on many machines home and business. It seem to be related to the Azure outtage some days ago.

Azure status history | Microsoft Azure

Seems to have fixed the issue, will continue to monitor