Spell check not working on specific documents

Occasional Visitor

I have a recurring issue that comes up when I get a Word doc from a foreign collaborator where the in-line spell checking that should be happening as I type never works. I've gone through the language settings and while this colleague has used English / Australian, if I change the Language to English / US it still does not work. I think I've gone through every area of the app where I select spell checking on, but I still cannot figure this out. Many of the help sites I've read on this generic issue of spell check not working are PC-centric, so I've followed them as best as I could, but I feel like I am missing a crucial setting somewhere.

 

If I open up a new doc on my Mac, no problem. Any ideas appreciated.

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