SOLVED

Office Applications Closing/Crashing at Random

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Contributor

We have a pretty widespread issue with Office applications crashing/closing at random. The application will close without warning or any error message popping up and does not re-open. You have to manually re-launch the application. 

 

This is spread across computers running both Windows 7 and Windows 10 and all are running Office version 1808 from the Semi-Annual Channel. 

 

Most users that are reporting this are experiencing this in Outlook, considering it is most commonly used. Since issuing an Incident at our company we have learned this is also extending to Word, Powerpoint and others. 

 

We have found that running an Office Repair can alleviate the issue but considering how widespread the issue is, we are looking to see if there is a centralized way to fix this. 

 

Is anyone experiencing this issue? I can't seem to find any threads from others on this but this seems to have popped up within the past few weeks and has progressively become more widespread. 

 

9 Replies
A little further information, we are seeing this on a system that just had a crash occur:

 

"The description for Event ID 12117 from source Configuration Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Applying changes to [ScopeId_B0008DD4-DBC2-479D-AD8E-DAD4A8D2D656/Application_59db792b-eb58-48b6-8c48-a1c715bce24a 3] caused termination of following processes:
<processdetailslist><process name="OUTLOOK.EXE" friendlyname="Microsoft Outlook" processpath="C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE"/></processdetailslist>"

@Jon Ostroushko Can you post the crash event details too.  There will usually be an Event 1000 and Event 1001.  If you have Event 1001 please post it or if not the Event 1000. The Outlook Escalation Team has gotten a couple cases with crash issues and investigating.  If I get any updates from that I will post back.  The cases in escalation were for Semi Annual channel.  

 

This is also common in two support cases:

Event 1000

Add-in execution error. Outlook crashed during the 'Open' callback of the 'ItemEvents_10' interface while calling into the 'Microsoft Teams Meeting Add-in for Microsoft Office' add-in.

best response confirmed by Jon Ostroushko (Contributor)
Solution

@Jon Ostroushko 

 

 

As I understand you are not able to work with the Office applications.

 

Do you receive any error messages?

 

This issue might occur due to some add-ins, corrupt installations etc.

 

You may try the following steps and check if it helps.

 

Step 1:

 

Repair the Office setup

 

Step : 2

 

Try Working in Application safe and check if it helps. To know how to start Application in Safe mode, follow the steps below.

 

Hold the Windows key + Letter 'R' from the key board > Copy and paste the following command line in the‘Open' box and Press Enter.

 

 

For Word:

 

Winword /safe

 

For Excel:

 

Excel /safe

 

If Application safe works as expected, disable the add-ins as suggested below:

 

a. Click on File menu.

 

b. Click Options.

 

c. Click Add-ins.

 

d. Click on Go button besides Manage: Com-Add-in.

 

e. Check if there are add-ins listed, clear the checkbox to disable them.

 

f. Close the Application and restart it.

 

 

Regards,

Office 365 admin - O365CloudExperts

@Akshay_Mane At this point we are no longer experiencing the issue but your suggestion is always a good path to follow and one of the troubleshooting measures we utilize generally. 

@Akshay_ManeI ve got the same problem and all the recommended solutions don't work. Outlook keeps on closing/crashing after seconds. Tried to delete it, but that didn't work either.

 

I have a serious problem with Microsoft365. Whene I open a file, it opens it. Then, when I try to type something, it immediately says “Word has stopped working...” followed by “Word is now restarting...” and ending with “... Close the Program”.

This used to happen even earlier (since two years) but when I restared it worked. Now that is not happening.

This is presently happening with MSWord, MS Powerpoint and MS Outlook. Excel365 is working well (so far!!). It happens even in Safe Mode.

I completely uninstalled and freshly installed Microsoft365 multiple times but the problem continues.

What is the solution for this, please.

I'm having the same problems with Outlook, Word and Powerpoint (I can't say that I've noticed it with Excel yet).

Event ID: 300

Office version 16.0.13530.20132

Can anyone help please?

@Jon Ostroushko I have the same issue on my office laptop. Each workday between nine and 10 in the morning all my active office apps crashes. That includes outlook, word, excel and powerpoint. It happens only once a day. When I look in the Windows log books I see a message from Configuration Manager that event id 12117 cannot be found. I tried several solutions, including office repair, but sofar without succes. Even uninstall and install of Microsoft Office doesn't help to solve the problem. The laptop works with windows 10 and office 365. Have someone any suggestion for me?

Hi,
I see other mentions of problems involving black rectangles, vibrating screens etc, and they make me think there is a problem with a graphic driver on some machines.
Could you try updating Windows and the drivers on your machine?
Kind regards
Hans