Sep 23 2016 01:22 PM
One of our users, when opening a document in MS Office 2016 (mostly Word and Excel) in an Office 365 connected environment is almost always being asked to login to Office 365, even though he's logged in with his browser previously. The login often just asks for his email address and when the Work or Microsoft account screen opens he's logged in automatically.
This happens most often when he opens the file from within the Office program and never when opening a document from SharePoint Online of Office 365.
We're using AAD and Workgroups, not AD.
Any suggestions?
Thanks in advance,
Barry Cohen
Sep 23 2016 02:28 PM
Sep 23 2016 02:33 PM
Sep 25 2016 05:19 AM
I have seen this and as per Alan's sugestion you simply need to sign out and back in with your org accoun to any of the office apps.
Oct 12 2016 08:44 AM
I've seen cases where the checkbox in the login process to keep the credentials has not been checked. That led to additional popups upon opening of documents.
Jul 03 2017 11:10 PM
I have the same issue with some users. Logging out and back in in Office didnt help :(
In the post from Alan he tells about some registry cleanup. Can anyone give me a link for instructions ?
Thanks
Jan