May 18 2020
05:23 PM
- last edited on
Feb 01 2023
12:43 PM
by
TechCommunityAP
May 18 2020
05:23 PM
- last edited on
Feb 01 2023
12:43 PM
by
TechCommunityAP
Hi,
I sent an email from a mailbox which I have full access, however the email is not shown in the Send Item folder of the mailbox.
The mailbox is a regular mailbox not shared mailbox. Multiple people have full access permission. We want everyone who can access this mailbox can see the emails sent out from this mailbox.
Need help!
Thanks in advance!
May 18 2020 11:12 PM
Solution
Hi, yes this is common behaviour with delegated mailboxes. If you want to control where the sent messages appear, take a look at this;
May 19 2020 09:34 AM
Hi Peter,
Thank you for your reply. Do you think the issue will be gone if I convert this regular mailbox to a shared mailbox?
Thanks,
Grace
May 19 2020 09:56 AM
No I'm afraid that will make no difference. The message will still appear in the sent items of the delegate, not the originating mailbox.
May 19 2020 10:58 AM
Hi Peter,
I have tested against a shared mailbox. The sent email was saved in both Sent Items folders in both shared mailbox and the delegate mailbox. The only difference is one is the shared mailbox, the other one is the regular mailbox. I wonder if that's the reason, but at least there is a way to save it to both folders, but I don't know what it is.
Thanks,
May 19 2020 11:11 AM
Interesting, I do not see the same experience in Shared mailboxes when I test this. The link that I provided earlier will definitely help you to remedy the issue though.
May 19 2020 02:48 PM
Hi Peter,
I reached out to Microsoft and they confirmed shared mailbox will work, but for regular mailbox, I need to run the PowerShell command as the link that you send to me.
Thank you very much for your help!
May 19 2020 11:45 PM
@PeterRising Hello mate, just a heads up. Not sure though if I might be misunderstanding your answer so bear with me, but as for shared mailboxes they made it really easy from within the portal quite some time ago.
May 20 2020 12:19 AM
Every day is a school day. I'd absolutely not seen that option before. When it comes to mailboxes I tend to steer clear of the main Admin Center and instead favour either Exchange Admin Center or PowerShell. Handy to know, thank you, and this is way quicker and easier to implement.
May 20 2020 12:21 AM
@PeterRising Haha I hear you, learning everyday. No worries, cheers!
May 18 2020 11:12 PM
Solution
Hi, yes this is common behaviour with delegated mailboxes. If you want to control where the sent messages appear, take a look at this;