When an end user try to Change his account photo,

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Valued Contributor

Inside tenant A end users can click on their profile image >> click on "My Account" link, as follow:-

 

 

then change their profile photo as follow:-

 

 

but on another tenants when an end user try to do so, he get this error:-

 

 

while using the office 365 admin, i was able to change the picture of the admin.

 

so can anyone advice why end users can not chnage their profile photo on one of our tenants?

2 Replies
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Does the user have a cloud mailbox and is the tenant perhaps restricting the change photo functionality in OWA? 

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I'm going to take a stab and assume you mean users that are guests or have b2b on another tenant. This is a known restriction and something we've been asking Microsoft to add functionality for but those users cannot update their photos.