01-10-2019 05:37 AM
01-10-2019 05:37 AM
i need to create a main account such as customersupport@ that's going to be on our website, and receive all kinds of different inquiries from customers. From there I will create rules, so that email gets forwarded to the right department/person based on its content/subject line..etc...
So for instance, a job application email which is sent out to email@example.com, would get forwarded to firstname.lastname@example.org.
My question is, should i set up these accounts as regular mailboxes, shared, groups..etc?
Some of these accounts will be overseen by one person, others by multiple people.
Thank you in advance for your help
01-10-2019 07:37 AM
01-10-2019 12:12 PM
Shared mailbox. Groups lack many of the functionalities you might need in such scenario, starting from Rules.
01-11-2019 05:20 AM
Thank you for that. My next question would be: We have 4 different domains in our company. Is there a way to give permission to users who are on a different domain?
e.g email@example.com gets set up as a shared mailbox. E-mails containing keywords such as employment, job application ..etc I want it to go to firstname.lastname@example.org, and email@example.com only.
01-11-2019 09:06 AM
As long as this is a single tenant, domains don't matter. And you don't need any permissions for this to work, apart from the initial rule setup. That's assuming you are going to forward the messages, not have them handled within the shared mailbox.
01-12-2019 06:49 PM
01-13-2019 05:30 AM
01-14-2019 04:54 AM
I checked again. I don't see anything wrong. The message trace just shows the emails are delivered to the shared mailbox but no redirection. I wonder if i have to enable somthng else in order for this to work.
This was setup so that emails are redirected to a mailbox on another domain, if that matters.
01-14-2019 06:33 AM
Maybe you inadvertently applied the rules to the mailbox of a user that has access instead of the shared mailbox? Here is an article on applying the rules just in case https://support.office.com/en-us/article/Add-rules-to-a-shared-mailbox-b0963400-2a51-4c64-afc7-b816d....
01-14-2019 06:37 AM
Thanks for the input Jeremy.
I set this up on the server side. I can confirm it was applied to the shared mailbox.
01-14-2019 05:31 PMSolution
Oh, I misunderstood...I thought you were using an inbox rule on the mailbox itself and not a transport rule. I'm not 100% sure that a redirect rule like that will work in "Testing without policy tips" mode. You could try to enforce it and see if you get better results.
01-14-2019 07:06 PM
Guys, by enforcing it, it worked!! Great thanks Jeremy and everyone else!
Just not sure why "Test w/o policy tips" wouldn't thought.