What CRM do people recommend?

[Harold Anderson]

I signed up for Office 365 Business Premium because it has Outlook Customer Manager, which looked like a reasonable CRM solution for our small business.  Now after using it for five months, it is clear that Outlook Customer manager is extremely buggy and unusable. 

I cannot be the only person running a small business.  What are other people doing for a CRM solution?  What does Microsoft recommend?

[#2]

Hi Harold, thank you. I am leaning that way as Hubspot keeps popping up when investigating CRM.

[#3]

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@Harold Anderson wrote:
MS has no good CRM solution, and they do not care about CRM. MS are completely focused on selling Office 365 and Azure. Again, I recommend www.hubspot.com

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Hi Harold, thank you. I am leaning that way as Hubspot keeps popping up when investigating CRM.

[#4]

Yeah, choose a CRM that lets you enter the department and job description for a contact. MS doesn't think that is important. I think OCM was written in one weekend by an undergrad and then sold to MS, who haven't done anything with it. Choose a real product instead.

[#5]

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@Harold Anderson wrote:
Yeah, choose a CRM that lets you enter the department and job description for a contact. MS doesn't think that is important. I think OCM was written in one weekend by an undergrad and then sold to MS, who haven't done anything with it. Choose a real product instead.

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What have you chosen @Harold and why?

[#6]

Again, I would recommend www.hubspot.com

[#7]

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@Harold Anderson wrote:
Again, I would recommend www.hubspot.com

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OOOPS, apologies @Haraold I overlooked the obvious we discussed above.

Sorry!

[#8]

@Paul Worthington 

CRM is a software that helps business persons in handling all kinds of management activities.

CRM is one of the great alternatives to ERP.

[#9]

Thanks for reinforcing what I already know, now how about answering the question?