May 09 2022 07:47 AM - last edited on Nov 09 2023 11:09 AM by
Hello,
I need assistance with an error that I am getting with Visio.
I am having the following issue opening files with visio. I usually lock my files to prevent unauthorized access. Recently I tried to open a file and for some reason when I tried opening it, it asked me to login with the file owner's account when I am the owner. Then I would get the following error.
These files contain important information, and I am not sure what else to do. Microsoft suggested to get a 3rd party software to remove DRM, but I am not sure what to use.
Help is really appreciated.
May 09 2022 09:35 AM
@moonsystems are the files syncing with onedrive for business or sharepoint? How are you locking them?
May 09 2022 09:52 AM
@Chas Burdick Hello Chas,
Copies are being synced with onedrive, but main file is stored in a file server (egnyte).
This picture below shows the way I am locking them. Not sure if that helps.
May 09 2022 11:47 AM