user send and received hung

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Contributor

i have one user encounter sending same email 2 twice as the email stuck at outbox.

what she usually do is compose email first then then click send&receive to send out the email as she is from customer service dept.

   

she discover that some email are going out 2 times as she click send&recevied two times as she thought that the email is still at the outbox. The progress bar stuck there showing emails not send out completely.

could her mailbox be corrupted?

 

1 Reply
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This was caused by a service incident:
EX175804 - Messages appear stuck in Outbox