User not showing up in Office365 admin console

%3CLINGO-SUB%20id%3D%22lingo-sub-145331%22%20slang%3D%22en-US%22%3EUser%20not%20showing%20up%20in%20Office365%20admin%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145331%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%20I%20am%20having%20an%20unusual%20issue%20where%20a%20user%20alex%40xxxx.com%20has%20an%20active%20Office%20365%20account%20and%20I%20can%20see%20it%20under%20Active%20users.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20am%20trying%20to%20provide%20him%20full%20access%20to%20another%20user's%20mailbox.%20But%20when%20I%20try%20to%20assign%20the%20permission%2C%20I%20can't%20find%20the%20account.%20Also%2C%20I%20can't%20find%20the%26nbsp%3Baccount%20when%20I%20try%20to%20add%20him%20is%20a%20distribution%20group.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EPlease%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-145331%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267180%22%20slang%3D%22en-US%22%3ERe%3A%20User%20not%20showing%20up%20in%20Office365%20admin%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267180%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20had%20the%20same%20issue.%20It%20turned%20out%20that%20the%20user%20had%20been%20set%20up%20with%20a%20shared%20mailbox%20as%20opposed%20to%20a%20regular%2Fuser%20mailbox.%20Converting%20the%20mailbox%20from%20a%20shared%20one%20cleared%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145866%22%20slang%3D%22en-US%22%3ERe%3A%20User%20not%20showing%20up%20in%20Office365%20admin%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145866%22%20slang%3D%22en-US%22%3E%3CP%3EAccording%20to%20the%20screenshot%2C%20the%20user%20seems%20to%20be%20licensed%20for%20E3%2C%20but%20have%20you%20perhaps%20switched%20off%20the%20Excchange%20Online%20license%3F%20Or%2C%20since%20this%20is%20a%20synced%20user%2C%20what%20kind%20of%20recipient%20is%20this%20On-Prem%2C%20is%20it%20a%20mailbox%2C%20mail%20user%2C%20regular%20user%3F%20In%20general%2C%20you%20should%20check%20the%20recipient%20type%20via%20the%20Get-Recipient%20user%40domain.com%20cmdlet%2C%20both%20On-Prem%20and%20in%20O365.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145351%22%20slang%3D%22en-US%22%3ERe%3A%20User%20not%20showing%20up%20in%20Office365%20admin%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145351%22%20slang%3D%22en-US%22%3E%3CP%3Edoes%20the%20user%20have%20a%20License%20added%20to%20his%20account%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

Hi all, I am having an unusual issue where a user alex@xxxx.com has an active Office 365 account and I can see it under Active users.

 

I am trying to provide him full access to another user's mailbox. But when I try to assign the permission, I can't find the account. Also, I can't find the account when I try to add him is a distribution group.

 

Please help.

3 Replies
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does the user have a License added to his account?

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According to the screenshot, the user seems to be licensed for E3, but have you perhaps switched off the Excchange Online license? Or, since this is a synced user, what kind of recipient is this On-Prem, is it a mailbox, mail user, regular user? In general, you should check the recipient type via the Get-Recipient user@domain.com cmdlet, both On-Prem and in O365.

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I just had the same issue. It turned out that the user had been set up with a shared mailbox as opposed to a regular/user mailbox. Converting the mailbox from a shared one cleared the issue.