User cannot view quarantined message in protection.office.com (shared mailbox)

%3CLINGO-SUB%20id%3D%22lingo-sub-2576660%22%20slang%3D%22en-US%22%3EUser%20cannot%20view%20quarantined%20message%20in%20protection.office.com%20(shared%20mailbox)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2576660%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20day%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20researching%20this%20issue%20for%20a%20while%20now%20and%20it%20seems%20that%20if%20a%20user%20was%20given%20a%20Full%20Access%20permission%20to%20a%20shared%20mailbox%2C%20the%20user%20with%20Full%20Access%20should%20be%20able%20to%20view%20the%20quarantined%20emails%20and%20release%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20this%20scenario%20that%20the%20user%20has%20already%20full%20access%20permission%20but%20when%20clicking%20the%20%22view%22%20button%20from%20the%20quarantine%20notification%2C%20the%20user%20is%20redirected%20to%20protection.office.com%2Fquarantine%20and%20received%20an%20error%20message%3A%3C%2FP%3E%3CP%3E%22The%20operation%20couldn't%20be%20performed%20because%20the%20user%20does%20not%20have%20the%20authorization%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMay%20I%20kindly%20confirm%20if%20the%20user%20should%20be%20able%20to%20view%20and%20release%20it%3F%20It%20is%20a%20shared%20mailbox%20without%20a%20password%20setup.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20also%20this%20same%20scenario%20(using%20shared%20mailbox%20also%20with%20full%20access%20permission)%20and%20the%20user%20can%20review%20and%20release%20the%20emails%20from%20protection.office.com%2Fquarantine%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EShould%20I%20try%20to%20re-assign%20the%20Full%20Access%20permission%20to%20the%20user%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20very%20much.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2576660%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2594914%22%20slang%3D%22en-US%22%3ERe%3A%20User%20cannot%20view%20quarantined%20message%20in%20protection.office.com%20(shared%20mailbox)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2594914%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F877422%22%20target%3D%22_blank%22%3E%40m365123%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDid%20you%20find%20a%20solution%20for%20this%3F%20Currently%20I%20am%20having%20the%20exact%20same%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Good day everyone,

 

I am researching this issue for a while now and it seems that if a user was given a Full Access permission to a shared mailbox, the user with Full Access should be able to view the quarantined emails and release them.

 

I have this scenario that the user has already full access permission but when clicking the "view" button from the quarantine notification, the user is redirected to protection.office.com/quarantine and received an error message:

"The operation couldn't be performed because the user does not have the authorization"

 

May I kindly confirm if the user should be able to view and release it? It is a shared mailbox without a password setup.

 

I have also this same scenario (using shared mailbox also with full access permission) and the user can review and release the emails from protection.office.com/quarantine

 

Should I try to re-assign the Full Access permission to the user?

 

Thank you very much.

3 Replies

@m365123 

 

Hi,

 

Did you find a solution for this? Currently I am having the exact same issue.

Having this issue as well. Curious are you guys GCC customers? I know the ability for a user to release quarantine items for a Shared Mailbox has only recently been released. Perhaps the GCC has not got it yet.
Hi! yes, make sure that the user has a full access permission for the shared mailbox. If already yes, then re-assign the permission (this worked on us).