user blocked from sending emails

%3CLINGO-SUB%20id%3D%22lingo-sub-769176%22%20slang%3D%22en-US%22%3Euser%20blocked%20from%20sending%20emails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-769176%22%20slang%3D%22en-US%22%3E%3CP%3Eone%20of%20my%20users%20was%20blocked%20from%20sending%20emails%20as%20O365%20detected%20that%20is%20was%20sending%20too%20many%20emails%20at%20the%20same%20time.%3C%2FP%3E%3CP%3Ei%20have%20unblocked%20her%20but%20she%20still%20cannot%20send%20emails.%3C%2FP%3E%3CP%3Ewhat%20else%20can%20i%20do%20to%20help%20her%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-769176%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-770004%22%20slang%3D%22en-US%22%3ERe%3A%20user%20blocked%20from%20sending%20emails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-770004%22%20slang%3D%22en-US%22%3E%3CP%3EThere's%20a%2024h%20window%20that%20you%20need%20to%20wait%2C%20if%20more%20than%2024h%20have%20passed%2C%20open%20a%20support%20ticket.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-770789%22%20slang%3D%22en-US%22%3ERe%3A%20user%20blocked%20from%20sending%20emails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-770789%22%20slang%3D%22en-US%22%3E24hrs%20is%20too%20long%20a%20time%20to%20wait.%3CBR%20%2F%3Eany%20way%2C%20my%20user%20manage%20to%20send%20emails%20a%20few%20mins%20after%20i%20post%20this%20thread.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

one of my users was blocked from sending emails as O365 detected that is was sending too many emails at the same time.

i have unblocked her but she still cannot send emails.

what else can i do to help her ?

 

2 Replies
Highlighted

There's a 24h window that you need to wait, if more than 24h have passed, open a support ticket.

Highlighted
24hrs is too long a time to wait.
any way, my user manage to send emails a few mins after i post this thread.