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Unable to sign in to Office 365 applications

%3CLINGO-SUB%20id%3D%22lingo-sub-1070030%22%20slang%3D%22en-US%22%3EUnable%20to%20sign%20in%20to%20Office%20365%20applications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1070030%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3ESince%20yesterday%20morning%2016%20December%202019%20from%20approx%2008%3A00%20CET%2C%20many%20of%20our%20users%20(including%20Global%20Admins)%20are%20unable%20to%20sign-in%20to%20Office%20365%20applications%20after%20changing%20their%20password.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20have%20contracted%20our%20CSP%20Support%20line%2C%20they%20have%20escalated%20this%20to%20Microsoft%20support%2C%20but%20it%20looks%20like%20either%20Microsoft%20support%20doesn't%20have%20time%20or%20is%20not%20able%20to%20understand%20and%20diagnose%20our%20issues.%20Therefore%2C%20we%20are%20seeking%20help%20from%20the%20community.%20We%20are%20still%20waiting%20for%20a%20response%20to%20our%20ticket%20created%20yesterday.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EHow%20many%20users%20are%20affected%3F%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EAnyone%20who%20has%20reset%20their%20password%20since%2016%20December%202019%2C%20these%20users%20have%20their%20MFA%20enabled.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EWhere%20are%20we%20trying%20to%20login%3F%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22http%3A%2F%2Foutlook.office.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Foutlook.office.com%2F%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fportal.office.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fportal.office.com%2F%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fportal.azure.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fportal.azure.com%2F%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fteams.microsoft.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fteams.microsoft.com%2F%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EDid%20you%20try%20a%20different%20browser%20and%20computers%3F%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EYes%2C%20tried%20on%2015%20different%20Windows%2010%20computers%20as%20well%20as%20Mac%20Catalina.%20Tried%20Google%20Chrome%2C%20Microsoft%20Edge%2C%20Internet%20Explorer.%20Tried%20all%20modes%2C%20normal%2C%20InPrivate%2C%20Incognito.%20Tried%20resetting%20the%20browser%2C%20cleared%20cache%20etc.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EDid%20you%20try%20from%20a%20different%20network%3F%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20have%20tried%20from%20our%20office%20in%20Asia%2C%20Europe%2C%20Africa%20and%20South%20America.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EWhat%20error%20do%20you%20get%3F%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EWhile%20trying%20to%20sign%20in%20to%20%3CA%20href%3D%22https%3A%2F%2Foutlook.office.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Foutlook.office.com%3C%2FA%3E%2C%20we%20get%20a%20descriptive%20error%2C%20like%20the%20ones%20shown%20below%20-%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%3E%3A(%3C%2Fimg%3E%3CBR%20%2F%3ESomething%20went%20wrong%3CBR%20%2F%3EWe%20can't%20get%20that%20information%20right%20now.%20Please%20try%20again%20later.%3CBR%20%2F%3EX-ClientId%3A%20B56AB6862D78445D946886A5B617E761%3CBR%20%2F%3Erequest-id%2060cc8e50-61b3-4b6d-86c9-c91438b705c0%3CBR%20%2F%3EX-Auth-Error%20OpenIdConnect%20Microsoft.Exchange.Security.OpenIdConnect.OpenIdConnectIdpException%3CBR%20%2F%3EX-OWA-Version%2015.20.2538.20%3CBR%20%2F%3EX-FEServer%20AM4PR0501CA0049%3CBR%20%2F%3EX-BEServer%20AM0PR09MB3905%3CBR%20%2F%3EDate%3A17%2F12%2F2019%2010%3A14%3A20%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FPRE%3E%3CPRE%3E%26nbsp%3B%3A(%3C%2Fimg%3E%3CBR%20%2F%3ESomething%20went%20wrong%3CBR%20%2F%3EWe%20can't%20get%20that%20information%20right%20now.%20Please%20try%20again%20later.%3CBR%20%2F%3EX-ClientId%3A%2012954B324E92477FBF13056043B3CF91%3CBR%20%2F%3Erequest-id%20f61f3ac7-5934-41b9-b004-28fd2968517b%3CBR%20%2F%3EX-Auth-Error%20OpenIdConnect%20Microsoft.Exchange.Security.OpenIdConnect.OpenIdConnectIdpException%3CBR%20%2F%3EX-OWA-Version%2015.20.2559.13%3CBR%20%2F%3EX-FEServer%20AM5PR04CA0010%3CBR%20%2F%3EX-BEServer%20AM5PR0701MB2563%3CBR%20%2F%3EDate%3A17%2F12%2F201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Highlighted
rajeshkhanikar
Occasional Contributor

Since yesterday morning 16 December 2019 from approx 08:00 CET, many of our users (including Global Admins) are unable to sign-in to Office 365 applications after changing their password.

 

We have contracted our CSP Support line, they have escalated this to Microsoft support, but it looks like either Microsoft support doesn't have time or is not able to understand and diagnose our issues. Therefore, we are seeking help from the community. We are still waiting for a response to our ticket created yesterday.

 

How many users are affected?

Anyone who has reset their password since 16 December 2019, these users have their MFA enabled.

 

Where are we trying to login?

http://outlook.office.com/

https://portal.office.com/

https://portal.azure.com/

https://teams.microsoft.com/

 

Did you try a different browser and computers?

Yes, tried on 15 different Windows 10 computers as well as Mac Catalina. Tried Google Chrome, Microsoft Edge, Internet Explorer. Tried all modes, normal, InPrivate, Incognito. Tried resetting the browser, cleared cache etc.

 

Did you try from a different network?

We have tried from our office in Asia, Europe, Africa and South America.

 

What error do you get?

While trying to sign in to https://outlook.office.com, we get a descriptive error, like the ones shown below -

 

:-(
Something went wrong
We can't get that information right now. Please try again later.
X-ClientId: B56AB6862D78445D946886A5B617E761
request-id 60cc8e50-61b3-4b6d-86c9-c91438b705c0
X-Auth-Error OpenIdConnect Microsoft.Exchange.Security.OpenIdConnect.OpenIdConnectIdpException
X-OWA-Version 15.20.2538.20
X-FEServer AM4PR0501CA0049
X-BEServer AM0PR09MB3905
Date:17/12/2019 10:14:20

 :-(
Something went wrong
We can't get that information right now. Please try again later.
X-ClientId: 12954B324E92477FBF13056043B3CF91
request-id f61f3ac7-5934-41b9-b004-28fd2968517b
X-Auth-Error OpenIdConnect Microsoft.Exchange.Security.OpenIdConnect.OpenIdConnectIdpException
X-OWA-Version 15.20.2559.13
X-FEServer AM5PR04CA0010
X-BEServer AM5PR0701MB2563
Date:17/12/2019 10:14:50

 

:-(
Something went wrong
We can't get that information right now. Please try again later.
X-ClientId: 9C15D0C9438F478B917C1EA0FD154D2E
request-id f82ceaf5-3c61-417b-8f5c-7b4c37120da2
X-Auth-Error OpenIdConnect Microsoft.Exchange.Security.OpenIdConnect.OpenIdConnectIdpException
X-OWA-Version 15.20.2538.20
X-FEServer AM6P191CA0007
X-BEServer AM5PR0501MB2530
Date:17/12/2019 10:14:35

 

If we try to sign in to https://portal.office.com or https://www.office.com this is the error we get -

clipboard_image_0.png

 

 

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