May 08 2019 08:50 AM
Is there a way to track when users read their emails in Exchange Online? I opened a ticket with Office365 support and they said try some third party support that would attach to everyone's Outlook client. That doesn't really work because we have people reading on mobile phones, through Outlook Online, and through Outlook clients, so it would need to be a back-end solution to track when users read an email. In Office365-->Reports-->Usage I can see how many emails were read in a week so there must be a read log somewhere.
Does anyone have any recommendations? Through Microsoft or even some sort of third party that queries Microsoft's servers to retrieve this information.
May 08 2019 09:10 AM
May 08 2019 09:39 AM
There isn't any method/functionality that can allow you to do this in O365. What the support folks probably meant was to utilize the same methods that marketing companies (and spammers) use - add an image or some other element to the email, which when opened will signal that the message has been looked at. You will either need to do this via add-ins or server-side by redirecting the mail flow, not recommended unless you absolutely must do this.
May 08 2019 10:30 AM
@adam deltinger That's what Microsoft originally responded with too. We are looking for something on the server side to see when a user reads a message or not. We can pull reports of how many emails were read in a week so there should be a log somewhere with that info.
May 08 2019 10:31 AM
@Vasil Michev I agree I wouldn't want to do that either.
May 08 2019 10:33 AM
May 08 2019 10:42 AM
@adam deltinger We have to do a lot of eDiscovery and that is always something that is requested. We used to be able to show that until we migrated to Exchange Online and the get-MessageTrackingReport & ReadTrackingEnabled function was removed.
May 08 2019 08:06 PM