System considers Office 365 Pro Plus as Office 2016 trial - Cannot activate

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Super Contributor

Windows 10 System considers Office 365 Pro Plus as Office 2016 trial and does not activate via email/password - requires product key

 

We already uninstalled and reinstalled Office 365 pro plus but issue persists.

 

Any known issue?

 

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3 Replies
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@Marvin Oco: Where did you reinstall Office 365 Pro Plus from? Was it from here: https://portal.office.com/account#installs? If not, install from this link and activate using your Office 365 login credentials.

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What does the following show:

 

cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /dstatus

 

In general you can remove any key/license listed there and reactivate. More info and script here:

https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-i...

 

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Yes, installed from portal.office.com