10-05-2018 05:54 AM
10-05-2018 05:54 AM
I'm a user of Office 365. Does anyone know how to fix the problem of not being able to sign into MS Sway and open existing Sway slides?
I cannot open the Sway presentations that I have created and used before. (See the error message below.)
10-05-2018 06:21 AMSolution
Are you seeing this within other applications in office 365 too?
From were do you try to login?
Go to "https://portal.office.com" in another browser tab and log out! Close browser and reopen and sign in again
Else try another browser mean while and see what happens
10-06-2018 07:59 AM
Thank you very much for your reply. This gives me hope of being able to use Sway again with my personal professional Office 365 account.
Obviously I have already signed into my OneDrive account in reading the discussions in the forum.
When I try to log out by clicking the link that you gave above, we arrive at a page with the following pop-up:
This means that I'm not signed in. Otherwise I would not be asked to enter my username and password again.
As I'm already signed in, I don't know why I should enter my username and password again? I nonetheless provide my username and password, but the following error message is what I have got:
Why should I give a work email? I have a personal Professional OneDrive account, and it is always attached to my personal Hotmail email address. I should not be asked for a work/school email address.
Thanks for your help. Your further support will be highly appreciated.
10-06-2018 08:10 AM
10-06-2018 08:37 AM
Thanks for your prompt reply which has solved half of the puzzle. By logging out and then signing in directly from sway.office.com, I will indeed be able to use my Sway slides again.
However, I ought to be able to sign into Sway from my Office 365 account, since this is one of the Office 365 applications listed on my OneDrive. I have no problems with other Office 365 applications, but nowadays (not previously), whenever I try to log into Sway from OneDrive, I get this problem as shown below:
By implication, I cannot share my Sway slides on websites with colleagues, since most of my colleagues may not have an Office 365 account.
Your further support will be highly appreciated.
10-06-2018 08:59 AM
10-06-2018 10:07 AM - edited 10-06-2018 10:08 AM
Many thanks for your prompt and helpful replies. I will do what you have recommended, hoping I will eventually be able to go straight to Sway from OneDrive.
Some colleagues who did not have a Hotmail or OneDrive account could not open my Sway links recently, though I didn't have this problem before. I will test again, and will let you know if this problem persists.
Many thanks once again for your professional help. Your further support will be highly appreciated.