Surface Pro 5 cannot use Outlook 365

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New Contributor

Hi everyone!
I got a problem with Outlook 365. I use Surface Pro 5(Windows 10) and then I couldn't access Outlook app. It appeared like this;

 outlook.jpg
And accidentally I uninstall Outlook app from my laptop. I would like to know if I have a back up file and I reinstall Outlook app, will i can use Outlook with all email history?

Thank you.

4 Replies
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Assume that your mailbox is in Office 365? If that's the only mailbox you used loaded on your profile I would contact support. 

 

What happens if you try to access the e-mail on outlook.office.com ? 

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Thank you Chris.
Cannot access through outlook.office.com maybe because my email is not originated from Outlook.

I have contacted Outlook support but they cannot solve and let me contact Microsoft Exchange instead.

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Oh, was under the impression you were using Office 365, guess Outlook 365 only connected to another e-mail server. You will most def. need to contact whoever is hosting your e-mail as it seems there are some exchange / server issues going on there. 

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Yeah, seem like it. I think i have to contact Microsoft to allow the email server able to connect with outlook.