Nov 21 2018 02:12 AM
Hi,
I have been trying to work out some statistics for CallQueues and AutoAttendant. I get duration and Callee and number they haved called, but there is NO DATA on who has answered the call. And this is something we need.
So has anyone done any PowerBI or something to figure out how to get this data, or is it not meaning to see this data?
Need help about this.
Nov 21 2018 02:31 PM - edited Nov 21 2018 02:32 PM
SolutionHi Kai,
Many people have fed back on the limited reporting for voice, and have - for some time - been asking for more granular reporting on Teams. User Voice confirms it is currently in the works
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilitie...
It is not, however, specific on the reporting that you ask for but there is also users asking for specific metrics on AA and Call Queues
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-cal...
Whilst Teams is currently catching up on this functionality, there are some third party ISV's which do offer this. For example Anywhere 365 may be a solution with their contact centre which gives very detailed reporting and metrics on voice.
https://anywhere365.io/microsoft-teams/
Hope this helps in terms of clarifying what's available
Best, Chris
Nov 22 2018 04:29 AM
Nov 22 2018 04:32 AM
Nov 22 2018 05:30 AM
Nov 21 2018 02:31 PM - edited Nov 21 2018 02:32 PM
SolutionHi Kai,
Many people have fed back on the limited reporting for voice, and have - for some time - been asking for more granular reporting on Teams. User Voice confirms it is currently in the works
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilitie...
It is not, however, specific on the reporting that you ask for but there is also users asking for specific metrics on AA and Call Queues
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-cal...
Whilst Teams is currently catching up on this functionality, there are some third party ISV's which do offer this. For example Anywhere 365 may be a solution with their contact centre which gives very detailed reporting and metrics on voice.
https://anywhere365.io/microsoft-teams/
Hope this helps in terms of clarifying what's available
Best, Chris